CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax or email messages to a guest?

Please send it to the following address with the name of the guest.

FAX: 02-3430-8000

Email: coexbc@parnas.co.kr

For more information, please contact us at 02-3430-8550.

[Rooms] How can I deliver something to a guest?

Please send it to the Bell Desk located at the hotel entrance (1F). It can be delivered to a guest who is staying or will stay in our hotel.

For more information, please contact us at 02-3430-8522.

[Rooms] How can I call a guest staying in the room?

Please tell us the name of the guest. We will then connect your call through the Instant Service Center.

[Rooms] How can I check whether a guest has checked in or not?

Please tell us the name of the guest.

[Rooms] What kind of massage service do you offer in the hotel?

1) Cosmopolitan Fitness Center (3F) – 8:30am - 7:30pm, reservation is required

2) Massage in the room – Available 24 hours a day. Reservation is required through the Instant Service Center.

** You will be charged for massage service.

[Rooms] Can I access the internet in the room?

Yes, you can access the wired and wireless internet free of charge in rooms.

[Rooms] What’s the size (㎡) of your smallest standard room?

Our Superior Room is the smallest, which is 37㎡ in size. You can choose either a king or twin bed.

[Rooms] Are there bathroom amenities?

There is complimentary shampoo, conditioner, shower gel, moisturizer, soap, toothpaste, and toothbrushes in the bathroom. 

[Rooms] Is a baby crib available to use in the room?

We set up a baby crib in your room free of charge when requested during reservation. 

Extra care is needed for babies who can walk. 

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