CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Meetings and Wedding] Are free parking vouchers provided for guests?

4-hour free parking vouchers are available for all guests at the Reception Desk. 

[Meetings and Wedding] Can a Chinese or Korean menu be served at the wedding?

Yes, a Chinese and Korean menu can be served at the wedding without any limitation on the guest count. 

[Meetings and Wedding] What is the minimum guest requirement for weddings in the ballroom?

The minimum guest requirement is 500. 

[Meetings and Wedding] How can I confirm my event reservation?

You can confirm your reservation through the event title or host. For the event taking place on the day, you can confirm through the Instant Service Center. For events scheduled on other days, you should contact our Event Marketing Team. 

Event Marketing Team (559-7778)

[Meetings and Wedding] Where are the meeting room signs located in the hotel?

There is one on the 1st floor and three on the 2nd and 5th floors each, as well as one in front of each room. 

[Meetings and Wedding] What kind of down payment is required (payment method)?

When signing the contract, you have to make a 20% down payment by credit card or bank transfer. 

[Meetings and Wedding] Does the price include service charge and tax?

The food and beverage charge includes a 10% service charge and 10% tax. The rental cost, A/V systems, and flower decoration include only a 10% tax. 

[Meetings and Wedding] When is the closing time for evening events?

Events should end before 22:00.

[Meetings and Wedding] Is smoking allowed in the meeting room?

Smoking is not permitted indoors under the government regulations.

[Meetings and Wedding] What subway lines and exits are connected to your hotel?

We are connected to Exit #5 of Samsung Station (Line #2). 

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