CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Meetings and Wedding] Where can I find cargo elevators? (location and directions)

Please contact our Event Marketing Team (3430-8686).

[Meetings and Wedding] Can you arrange an interpretation booth?

It can be arranged through an A/V service provider at an extra cost. Please contact our Event Marketing Team (3430-8686) for more information.

[Meetings and Wedding] Is there a meeting room where you can display cars?

You can display cars in our Harmony Ballroom.

[Meetings and Wedding] Are there any meeting rooms with windows?

The five meetings located on the 30th floor have windows overlooking the Han River and Seolleung Park.

[Meetings and Wedding] Are baby chairs available?

Yes, we provide baby chairs upon request. 

[Meetings and Wedding] Can I host a meeting with fewer than 10 guests?

You can host a meeting with fewer than 10 guests at our Business Center on the 2nd floor. Please contact our Business Center (3430-8550) for more information.

[Meetings and Wedding] Is the VIP waiting room available to use when hosting an event at the ballroom?

When you use our Harmony Ballroom, the Forte Room can be used as a VIP room free of charge.

[Meetings and Wedding] How can I arrange banners for an event?

We prepare banners through a professional service provider. Please contact our Event Marketing Team (3430-8686) for more information.

[Meetings and Wedding] Do you offer free parking vouchers?

For events with dining service, a free parking voucher is provided for each guest.

[Meetings and Wedding] Where are the meeting rooms?

On the Harmony Level (B1 floor), there is the Harmony Ballroom, Diamond Hall, Moderato Room, Vivace Room, Andante Room and Allegro Room. The Apollo Room, Jupiter Room, Mercury Room, Venus Room, and Pluto Room are located on the 30th floor. Please check out the "Find Meeting Rooms" section for more information.