CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Meetings and Wedding] Where can I find cargo elevators? (location and directions)

Please contact our Event Marketing Team (559-7778). 

[Meetings and Wedding] Can you arrange an interpretation booth?

This can be arranged through an A/V service provider at an extra cost. Please contact our Event Marketing Team (559-7778) for more information. 

[Meetings and Wedding] Is there a meeting room where you can display cars?

You can display cars in our Grand Ballroom. 

[Meetings and Wedding] Are there any meeting rooms with windows?

The Rose Room, Maple Room, and Carnation Room on the 5th floor have windows with a view of Teheran Road. 

[Meetings and Wedding] Are baby chairs available?

Yes, we provide baby chairs upon request. 

[Meetings and Wedding] Can I host a meeting with fewer than 10 guests?

You can host a meeting with fewer than 10 guests at our Business Center on the 3rd floor. Please contact our Business Center (559-7550) for more information. 

[Meetings and Wedding] Is the VIP waiting room available to use when hosting an event at the ballroom?

When you use our Grand Ballroom, the Flora Room can be used as a VIP room free of charge. 

[Meetings and Wedding] How can I arrange banners for an event?

We prepare banners through a professional service provider. Please contact our Event Marketing Team (559-7778) for more information.

[Meetings and Wedding] Do you offer free parking vouchers?

For events with dining service, a free parking voucher is provided for each guest.

[Meetings and Wedding] Where are the meeting rooms?

There is the Orchid Room, Chrysanthemum Room, Iris Room, Azalea Room, Camellia Room, Lotus Room, and Wisteria Room on the 2nd floor, and Forsythia, Water Lily, and Paeonia Rooms on the 3rd floor. The Grand Ballroom, Rose Room, Carnation Room, Maple Room, and Tulip Room are located on the 5th floor. Please check out the "Find Meeting Rooms" section for more information.