We listen to your comments so that we can strive for excellence in our service.
There is complimentary shampoo, conditioner, shower gel, moisturizer, soap, toothpaste, and toothbrushes in the bathroom.
We set up a baby crib in your room free of charge when requested during reservation.
Extra care is needed for babies who can walk.
Yes, we store your luggage at our Concierge Desk located at the front entrance of our hotel (1F).
You can check-in from 3:00 p.m. on the day of arrival and must check-out at 12:00 (noon) on the day of departure.
Early check-in and late check-out may be arranged at an extra charge. Please contact the Front Desk for more information.
You can only re-join the membership program with another email address.
The web membership program can be joined by anyone free of charge through email verification. On the other hand, full members are those who joined the membership program offline and registered their membership cards. Once your membership status has changed to full membership, your restaurant history and card information can be checked.
You cannot change your email address online as it is used for verification. However, if you are not able to use your current email account, you can make a request through the Voice of Customers section.
No, the e-Newsletter is published in both Korean and English twice a month. You can choose the English, Japanese, or Chinese language versions.
Yes, anyone can subscribe using their email address.