CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Misc.] Where can I find a map of Seoul?

You can find a map at the Concierge Desk.

[Misc.] How can I find the things I've lost at your hotel?

All lost items are turned over to the Lost and Found Center in the hotel. You may find your items there. Please call 02-3430-8905 for more information.

[Misc.] Where is the Lotte Duty-free Store located and what are its business hours?

The Lotte Duty-free Store is located on the 2nd floor of InterContinental Seoul COEX. It is open from 10:00 to 21:00 all year long.

[Misc.] I need more information about your hotel. Where can I find it?

Information about our company, products, and promotional offers is available on our website. 

For more information, please contact our Service Center through the website.

[Misc.] Do you offer academy-industrial job experience programs? How can I apply?

Educational background : Korean college/university students who have studied hotel management and tourism 

Application : Summer (May - June), winter (October - November)

Period : Summer (6 weeks in August - September), winter (6 weeks in December - January)

How to apply : Send the request form signed by the manager through fax or email 

                       After review of the request, the school will be notified. 

                       Students cannot request individually. 

                       Fax Number: 559-7419        E-mail: human@parnas.co.kr 

Required documents : Application form, health certificate (F&B/Cooking required) 

Areas of application : Room, F&B, Cooking

[Misc.] How can I apply for the overseas internship program?

Educational background : Overseas college/university students who majored in Hospitality Management

Application period : On an occasional basis

Required documents : Free format resume (with a photo), cover letter 

How to apply : Email application (resume & cover letter(Korean/English)/date of employment, department) → job interview after application review (online)

                         E-mail: grandic@parnas.co.kr / iccoex@parnas.co.kr

Areas of employment : Room, F&B, S&M, etc.

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