CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Location] How can I book a Jumbo Taxi? Can I book for the whole day?

You can book a Jumbo Taxi at the Bell Desk, but its availability depends on the day.

Contact Info: 02-559-7931

[Location] What’s the address of your hotel?

Grand InterContinental Seoul Parnas

521, Teheran-ro, Gangnam-gu, Seoul, 06164

[Location] Which airlines offer check-in service at the Korea City Air Terminal?

Passengers flying on Korean Air, Asiana Airlines, Jeju Air, Thai Airways, Singapore Airlines, Qatar Airways, Air Canada Airways, Philippine Airlines, MIAT Mongolian Airlines,

China Eastern Airlines, Shanghai Airlines, China Southern Airlines, Japan Airlines, KLM Royal Dutch Airlines, Delta Air Lines, United Airlines, and Air France can check in at the Korea City Air Terminal. 

You have to check in at least 3 hours 10 minutes prior to your scheduled departure time.

[Location] Where are Grand InterContinental Seoul Parnas and InterContinental Seoul COEX?

Grand InterContinental Seoul Parnas is located right beside Teheran Road between Samsung Station and Hyundai Department Store. 

InterContinental Seoul COEX is right across from Bongeunsa Temple.

[Location] What bus stops by the hotel?

Trade Center: 9414, 9407, 143, 2413, 3217, 3414, 3415, 4419, 4318, 41

ASEM Center: 361, 340, 3412, 3411, 3415, 41

[Location] How can I walk from Samsung Station or Bongeunsa Station to your hotel?

You can find Grand InterContinental Seoul Parnas from Samsung Station Exit #5. 

[Location] Which credit card offers free valet parking service?

Valet parking costs KRW 22,000. Hyundai The Black, The Purple,

Shinhan The Premier, Infinite, The Ace, Samsung Raume O, AMEX The Platinum, 

and Hana Club 1 offer free valet parking.

[Location] Where is the parking lot?

Our parking lot is located from Levels B2 to B4. Parking costs KRW 4,500 for 30 minutes and KRW 1,500 for every 10 minutes afterward. The maximum daily charge is KRW 70,000. Guests staying at our rooms can park their vehicles free of charge. Visitors can park up to 3 hours free of charge, and guests of our facilities can park 3 - 4 hours for free.

[Location] What is the difference between Grand InterContinental Seoul Parnas and InterCont

Grand InterContinental Seoul Parnas offers elegant and classical ambience. InterContinental Seoul COEX features modern, stylish interiors with cutting-edge business facilities and is ideal for business travelers. Both hotels are operated by Parnas Hotel Co., Ltd.

[Location] Does someone carry our luggage to the Korea City Air Terminal?

Go to the Bell Desk on the 1st floor and our staff will assist you. 

1 / 2 다음