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Customer Center

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Grand InterContinental
Seoul Parnas

InterContinental
Seoul COEX

[Restaurants] At what age do children get charged for eating at the buffet restaurant?

Children aged 48 months to 12 years are charged the fee for children. 

[Restaurants] Where is the buffet restaurant and what do they charge?

Our buffet restaurant, Grand Kitchen, is located on the 1st floor. Please click here to see the hours and charge. 

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax or email messages to a guest?

Please send it to the following address with the name of the guest.

FAX: 02-559-7990

Email: grandbc@parnas.co.kr

For more information, please contact us at 02-559-7550.

[Rooms] How can I deliver something to a guest?

Please send it to the Bell Desk located at the hotel entrance (1F). It can be delivered to a guest who is staying or will stay at our hotel. 

For more information, please contact us at 02-559-7931.

[Rooms] How can I call a guest staying in the room?

Please tell us the name of the guest. We will then connect your call through the Instant Service Center.

[Rooms] How can I check whether a guest has checked in or not?

Please tell us the name of the guest.

[Rooms] What kind of massage service do you offer in the hotel?

1) Metropolitan Fitness Center – 8:30 a.m. - 7:30 p.m. Reservation is required.

2) In-room Massage – Available 24 hours a day. Reservation is required through the Instant Service Center.

** You will be charged for massage service. 

[Rooms] Can I access the internet in the room?

Yes, you can access the wired and wireless internet free of charge in rooms.

[Rooms] What’s the size (㎡) of your smallest standard room?

Our Deluxe Room is the smallest, which is 40㎡ in size. You can choose either a king or twin bed.