Privacy Policy
- Last Update
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
THE PARNAS
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office), email address
- Optional information
- Gender, date of birth
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| SAMKOO Inc. | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Infinity Consulting Inc. | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| SurveyMonkey | Management of customer inquiry and feedback | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM | Operation and Maintenance of Computer System | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| BASIC9(GS ITM’S Re-consignment Company) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Grid System | Maintenance of Database | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| KIS Information & Communication | Processing of payment | paying card number, date of payment | 5 years |
| Samhwa Taxi | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
| Cody the Manager | E-Registration, e-Housekeeping, outsourcing of booking engine (reservation system) | room number, guest name, phone number, duration of stay (day of check-in and check-out), name, date of birth, email address, address | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Han Man Hwan, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Kim, Jae Gwon (IT Team) Contact Info +82 2-559-7347
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : January 25, 2023
- Date of Implementation : February 1, 2023
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
THE PARNAS
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office), email address
- Optional information
- Gender, date of birth
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| DOING C&S | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| RNG Service | Outsourcing of valet parking service for Grand InterContinental Seoul Parnas and InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Infinity Consulting Inc. | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| SurveyMonkey | Management of customer inquiry and feedback | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM | Operation and Maintenance of Computer System | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| BASIC9(GS ITM’S Re-consignment Company) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Grid System | Maintenance of Database | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| KIS Information & Communication | Processing of payment | paying card number, date of payment | 5 years |
| Samhwa Taxi | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
| Cody the Manager | E-Registration, e-Housekeeping, outsourcing of booking engine (reservation system) | room number, guest name, phone number, duration of stay (day of check-in and check-out), name, date of birth, email address, address | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Han Man Hwan, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Kim, Jae Gwon (IT Team) Contact Info +82 2-559-7347
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : April 4, 2022
- Date of Implementation : April 4, 2022
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| DOING C&S | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| RNG Service | Outsourcing of valet parking service for Grand InterContinental Seoul Parnas and InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Infinity Consulting Inc. | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| SurveyMonkey | Management of customer inquiry and feedback | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM | Operation and Maintenance of Computer System | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| BASIC9(GS ITM’S Re-consignment Company) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Grid System | Maintenance of Database | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| KIS Information & Communication | Processing of payment | paying card number, date of payment | 5 years |
| Samhwa Taxi | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
| Cody the Manager | E-Registration, e-Housekeeping, outsourcing of booking engine (reservation system) | room number, guest name, phone number, duration of stay (day of check-in and check-out), name, date of birth, email address, address | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Han Man Hwan, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Kim, Jae Gwon (IT Team) Contact Info +82 2-559-7347
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : April 4, 2022
- Date of Implementation : April 4, 2022
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
PARNAS PLATINUM
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| DOING C&S | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| RNG Service | Outsourcing of valet parking service for Grand InterContinental Seoul Parnas and InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| JY Marketing | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| SurveyMonkey | Management of customer inquiry and feedback | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM | Operation and Maintenance of Computer System | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| BASIC9(GS ITM’S Re-consignment Company) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Grid System | Maintenance of Database | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| KIS Information & Communication | Processing of payment | paying card number, date of payment | 5 years |
| Samhwa Taxi | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
| Cody the Manager | E-Registration, e-Housekeeping, outsourcing of booking engine (reservation system) | room number, guest name, phone number, duration of stay (day of check-in and check-out), name, date of birth, email address, address | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Han Man Hwan, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Kim, Jae Gwon (IT Team) Contact Info +82 2-559-7347
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : Jul 17, 2019
- Date of Implementation : Jul 17, 2019
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
PARNAS PLATINUM
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| DOING C&S | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| RNG Service | Outsourcing of valet parking service for Grand InterContinental Seoul Parnas and InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| JY Marketing | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| Daekyo CNS (VOC) | Management of VOC services | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM | Operation and Maintenance of Computer System | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| BASIC9(GS ITM’S Re-consignment Company) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Grid System | Maintenance of Database | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| KIS Information & Communication | Processing of payment | paying card number, date of payment | 5 years |
| Lotte Rent-a-car | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| fromA | collects guest name, mobile phone number | With the expiry of outsourcing contract | |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Han Man Hwan, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Oh Joo Young, Manager (IT Team) Contact Info +82 2-559-7347
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : Jul 17, 2019
- Date of Implementation : Jul 17, 2019
Parnas Hotel Co., Ltd.(hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
G. Operate customer support or reporting window
- Receive questions and provide answers on the use of the website or service
- Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
SUMMIT
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
G. Provide customer support or reporting window
- Required information
- guest name, email address, contact information, mobile phone number
- Optional information
- Optional information: details of inquiry
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Purpose of processing personal data | Personal Data and Remarks | Period of retention |
|---|---|---|---|
| Unies | Outsourcing of room maintenance in InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| DOING C&S | Outsourcing of room maintenance in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| RNG Service | Outsourcing of valet parking service for Grand InterContinental Seoul Parnas and InterContinental Seoul COEX | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Manpower Korea | Outsourcing of business center operation in Grand InterContinental Seoul Parnas | room number, guest name, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| Hansung MS | Outsourcing of parking lot management in InterContinental Seoul COEX | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| Bpos | Outsourcing of parking lot management in Grand InterContinental Seoul Parnas | guest name, vehicle no., phone number, car model | With the expiry of outsourcing contract |
| TCK | Outsourcing of room Instant Service Center operation | room number, guest name, phone number, duration of stay (day of check-in and check-out) | With the expiry of outsourcing contract |
| JY Marketing | Management of membership service, information services, shipping service and telemarketing service | phone number, guest name, date of birth, e-mail address | With the expiry of outsourcing contract |
| Hanju Holdings | Management of list of guests who have refused further receipt of LMS messages | phone numbers of guests who have requested to block 080 numbers | With the expiry of outsourcing contract |
| Bluewave Co,.ltd | Management of website membership service, information service, supporting marketing services for guests who have consented to use of personal information | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| Daekyo CNS (VOC) | Management of VOC services | guest name, phone number, e-mail address | With the expiry of outsourcing contract |
| GS ITM(CMS) | Operation of guest management system | guest name, e-mail address, phone number, address | With the expiry of outsourcing contract |
| Lotte Rent-a-car | Provision of rent-a-car service to hotel guests | guest name, e-mail address, phone number, flight number | With the expiry of outsourcing contract |
| NAAF media & design | Receipt of SNS events or offline event winners' personal information and sending the winning prize | collects guest name, mobile phone number | With the expiry of outsourcing contract |
| fromA | collects guest name, mobile phone number | With the expiry of outsourcing contract | |
| KOREA INFORMATION & COMMUNICATIONS CO.LTD | Processing of payment and sending vouchers via mobile phone messages | paying card number, date of payment, mobile phone number | Card number, date of payment : 3 months mobile phone number : 5 years |
| S&I Corp. | Issuance of pass cards for Parnas Tower guests, registering membership subscribing guests | guest name, mobile phone number, e-mail address, date of birth, corporate name | With the expiry of outsourcing contract |
| designwid | Management of guests to Parnas Tower, occupants' guests and air conditioning and heating | guest name, mobile phone number, corporate name | With the expiry of outsourcing contract |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Kim Ju-seong, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Jae Deok, Jeon, Manager (IT Team) Contact Info +82 2-559-7387
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : May 28, 2019
- Date of Implementation : May 28, 2019
Grand InterContinental Seoul Parnas and InterContinental Seoul COEX (hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
SUMMIT
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Contracting Division | Service Providers | Personal Data & Remarks | Number of Outsourced Items |
|---|---|---|---|
| HR | Unies | Room no., guest name, duration of stay (date of check-in & check-out) | Subject to change |
| Doing CNS | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| RNG Service | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| Manpower Korea | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| Hansung MS | Name, vehicle no., contact information, vehicle type | ||
| Bpos | Name, vehicle no., contact information, vehicle type | ||
| Marketing & Communications |
JY Marketing | Information required for membership registration (e.g. contact information, name, birth date, email) | |
| Bluewave Consulting Co., Ltd | Information of guests registered through website (e.g. contact information, name, birth date, email) | ||
| Hanju Holdings | Mobile phone no. of guests who refuses to receive calls (080) | ||
| IT Team | Daekyo CNS (VOC) | Guests (name, contact information, email) | |
| GS ITM (CMS) | Name, email, contact information, address | ||
| General Affairs | Lotte Rent A Car | Name, email, contact information, flight no. | |
| Rental Business (Parnas) |
Naafmedia | Marketing service provider for Parnas Mall Collect guest’s name and mobile phone no., for prize (online/offline) |
|
| Monkey Lab | Marketing service provider for Parnas Mall Collect guest’s name and mobile phone no., for prize (mainly offline) |
||
| Rental Business (Tower) |
Unies | Guest’s name and contact information, issue pass cards at the Info. Desk |
| Period of Retention & Use |
|---|
| Until the purpose of processing is achieved or the contract expires |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Kim Ju-seong, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Jae Deok, Jeon, Manager (IT Team) Contact Info +82 2-559-7387
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : May 09, 2019
- Date of Implementation : May 09, 2019
Grand InterContinental Seoul Parnas and InterContinental Seoul COEX (hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
The Personal Information Protection Act sets forth the framework under which personal information is handled and managed, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. sets out the rules for the protection of personal information and creates a safe environment for information and communication service users. The Hotels will collect, retain, and process personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. to provide services and protect the rights of the guests.
In addition, the Hotels respect and support the guests' rights to access, correct and remove their personal information, and stop its processing, and the users may raise legal claims in accordance with the Administrative Appeal Act in case of the violation of their rights under the Personal Information Protection Act.
This Privacy Policy is subject to change in accordance with the laws, guidelines and internal operation policy and details will be announced as required by the laws.
This Privacy Policy consists of the following:
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
SUMMIT
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Contracting Division | Service Providers | Personal Data & Remarks | Number of Outsourced Items |
|---|---|---|---|
| HR | Unies | Room no., guest name, duration of stay (date of check-in & check-out) | Subject to change |
| Doing CNS | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| RNG Service | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| Manpower Korea | Room no., guest name, duration of stay (date of check-in & check-out) | ||
| Hansung MS | Name, vehicle no., contact information, vehicle type | ||
| Bpos | Name, vehicle no., contact information, vehicle type | ||
| Marketing & Communications |
JY Marketing | Information required for membership registration (e.g. contact information, name, birth date, email) | |
| Bluewave Consulting Co., Ltd | Information of guests registered through website (e.g. contact information, name, birth date, email) | ||
| Hanju Holdings | Mobile phone no. of guests who refuses to receive calls (080) | ||
| IT Team | Daekyo CNS (VOC) | Guests (name, contact information, email) | |
| GS ITM (CMS) | Name, email, contact information, address | ||
| General Affairs | Lotte Rent A Car | Name, email, contact information, flight no. | |
| Rental Business (Parnas) |
Naafmedia | Marketing service provider for Parnas Mall Collect guest’s name and mobile phone no., for prize (online/offline) |
|
| Monkey Lab | Marketing service provider for Parnas Mall Collect guest’s name and mobile phone no., for prize (mainly offline) |
||
| Rental Business (Tower) |
Unies | Guest’s name and contact information, issue pass cards at the Info. Desk |
| Period of Retention & Use |
|---|
| Until the purpose of processing is achieved or the contract expires |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Kim Ju-seong, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Park Dae Jin, Manager (IT Team) Contact Info +82 2-559-7321
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : March 30, 2019
- Date of Implementation : March 30, 2019
Grand InterContinental Seoul Parnas and InterContinental Seoul COEX (hereinafter the "Hotels") collects, retains, and processes personal information under the Personal Information Protection Act. The Personal Information Protection Act sets forth the framework under which personal information is handled and managed. The Hotels will collect, retain, and process personal information in accordance with the act and protect the rights of the guests. In addition, the Hotels meet the guests' requests for access, correction, removal, and discontinuation of processing their personal information, and the users may raise legal claims to protect their rights under the Administrative Appeal Act. The Hotels established the following Privacy Policy to protect the rights and interests of the guests and handle their complaints. The Hotels also keep guests updated on any changes in the Privacy Policy by announcing such changes on the website or notifying them individually.
This Privacy Policy will be effective on January 1, 2018.
- Purpose of Processing Personal Information
- Types of Personal Information
- Processing & Retention Period
- Third Party Disclosure
- Outsourcing the Processing of Personal Information
- Rights & Obligations of Information Owners and How to Exercise these Rights
- Destruction of Personal Information
- Security Measures
- Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- Personal Information Manager
- Response to Infringement of Rights
- Revision History
1. Purpose of Processing Personal Information
The Hotels do not use personal information for any purposes other than those described in this Privacy Policy. The Hotels do not collect personal information through online membership registration and operate any online membership programs on the website. In addition, the Hotels do not collect personal information of persons under 14 years of age. The Hotels process personal information strictly for the following purposes.
A. Web Membership Enrollment & Management
- Online information service, reservations and shopping through the website
- Securing communication channels for identification, order, shipping, cancelation and refund
B. Room Guest Information
- Identification and confirmation of guests for their reservations
- Communication including announcements and complaint handling
- Compliance with the Tourism Promotion Act
C. Membership Management
- Identification of members for membership services
- Communication including announcements and complaint handling
- Delivery of membership cards
- Service customization
D. Service Offer
- Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
- Customer satisfaction survey
- Service customization
E. Marketing & Advertisement
- Development of new services and service customization
- Promotion of new services and offers
- Service delivery and advertisement based on statistical data
F. Employment & Job Experience Program
- Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc. Recruitment process
- Application and selection of job experience programs, Q&A, etc.
2. Types of Personal Information
The Hotels collect the following personal information to provide hotel services while keeping the information collected to a minimum.
A. Web Member
- Required information
- Name, email address, phone number, date of birth
- Optional information
- Address, gender, country
B. Room Guest Information
- Required information
- Name, date of birth, personally identifiable number (passport number), nationality, payment method
- Optional information
- Email address, address, company, city, zip code, telephone number, membership number
C. Membership Management
I CHOICE
- Required information
- name (Korean/English), contact information (mobile phone/telephone), address (home/office)
- Optional information
- Gender, date of birth, email address
IWC
- Required information
- Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
- Optional information
- Email address
SUMMIT
- Required information
- Name (Korean/English), company name, home address, contact information (mobile phone/telephone)
- Optional information
- Date of birth, gender, wedding anniversary date, birth date of spouse, email address, company name, office telephone, office fax, company address, job title
Fitness Club
- Required information
- Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
- Optional information
- Gender, email address, company name, job title, wedding anniversary date, license plate number
D. Service Offer
Customer Satisfaction Survey
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
Food & Beverage Service
- Required information
- Name, email address, mobile phone number
- Optional information
- Date of birth, wedding anniversary date
VOC
- Required information
- Name, email address, phone number
- Optional information
- Gender, address, company name
E. Recruitment & Job Experience Program
- Required information
- Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
- Optional information
- Family relations, national veteran status and certification number, disability record, other information
- Method of collection
- Email address, job recruitment website
3. Processing & Retention Period
A. The Hotels store personal information for a certain period of time after the purpose of the collection has been fulfilled and destroy it according to the following schedule under their internal policies and applicable laws.
- General shipping information : Upon delivery of goods or services
- Information collected for promotional offers and other purposes : Upon completion of such promotional offers (unless stated otherwise when agreeing to the collection of personal information)
B. The Hotels store personal information if required by law as follows.
- Record of contract or withdrawal of subscription : 5 years
- Payment and supply of goods : 5 years
- Consumer complaint and dispute resolution : 3 years
- Identification and preferences of guests for revisit and service customization : 5 years
Job application information
- Period of retention : 3 years
- Basis for retention : Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)
4. Third Party Disclosure
The Hotels do not disclose personal information to third parties without the consent of the guests unless :
A. agreed otherwise by the guest in advance
B. required by laws or investigators for the purpose of investigation
5. Outsourcing the Processing of Personal Information
A. The Hotels outsource the processing of personal information to the following third-party service providers :
| Service Providers | Scope of Work |
|---|---|
| Doing C&S, Hansung MS | Room management |
| IPSOS (by IHG) | Survey on the satisfaction of guests and IHG membership |
| JY Marketing | Membership management, information communication, shipping and telemarketing |
| Dain Manpower Inc., NCTAS, Jinmyung, TCK | Hotel operations |
| Lotte Rental | Airport transportation service for hotel guests |
| Hanju Holdings | Marketing message service |
| GS Park 24, NCTAS | Auto parking information |
| TCK Korea | Response to call inquiries |
| Naafmedia | Parnas Mall promotional event (selection of prize winners) |
| Sanha Information Technology, Oracle, Creavision INT, Solutek System, Daekyo CNS, Do It System, Wiz Group | Building and maintenance of computer systems |
| Period of Retention & Use |
|---|
| Until the purpose of processing is achieved or the contract expires |
B. The Hotels set forth the clear security guidelines and ensure their strict compliance for the protection of personal information and prohibition of unauthorized disclosure. The Hotels keep the contract in writing or electronic format. Any changes in service providers are announced through the Privacy Policy posted on the website.
6. Rights & Obligations of Information Owners and How to Exercise these Rights
A. As the owner of personal information, the guests can exercise the following rights.
- Request for access to personal information
The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
However, such request may be denied under Article 35-5 thereof if :- such access is prohibited or restricted under the law
- such access may cause death or injuries, damage to personal property, or infringe the rights of others
- Request for correction and removal of personal information
The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
- Request for cessation of processing personal information
The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if :
- such cessation may result in violation of the law
- such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
- such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract
B. If the guests request access, correction, or removal of personal information, or cessation of processing personal information by phone or email, then the Hotels will take necessary measures immediately after the proper identification process.
C. If the guests request correction of personal information, then the Hotels will not use or provide their personal information until it is corrected. In the event that the Hotels provide incorrect personal information to a third party, the Hotels will notify the party immediately to make sure that its correction is made
D. The guests must keep their personal information updated and are responsible for any damage or loss caused by providing inaccurate personal information. Abusing or misusing other persons' personal information may result in the loss of membership or restrictions of using service.
E. The guests are responsible for protecting their own personal information and not infringing the rights of others. The guests must take necessary precautions to prevent their personal information from being compromised and not to abuse the information of others. Failure in fulfilling these responsibilities, infringing the rights of others, or providing false information may result in the loss of membership and prosecution under the law.
F. The Hotels operate the following support team to ensure smooth communication with the guests regarding their personal information.
- Guest support team
- IT Team
- TEL
- +82 2-559-7321
- Address
- Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
- Website
- http://seoul.intercontinental.com Service Center > VOC
7. Destruction of Personal Information
A. Process
- The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
- In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.
B. Method
Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.
8. Security Measures
A. Establishment and implementation of internal control plan
The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.
B. Minimization and education of personal information handling personnel
The manager handling personal information takes necessary security measures to minimize the access and conduct security training on a regular basis.
C. Restriction of access to personal information
The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.
D. Storage of access logs and prevention of its modification
The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.
E. Encryption of personal information
Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.
F. Technological measures against hacking
The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.
G. Prevention of unauthorized access
The personal information system is located separately and protected with physical access control and procedures.
9. Installation and Operation of Automatic Personal Information Collection and Rights to Refuse
- The Hotels use cookies to store and access the user information in order to provide personalized service for the users.
- Cookies are small files which are sent by the website server(http) and stored on a user's PC hard disk drive.
- Purpose of using cookies : to identify the user's pattern of accessing or using the service and website, popular search words and security access to provide personalized information
- Installation, operation and refusal of cookies : users may disable cookies in Tools > Internet Option tab in the web browser.
- C. The users may not be able to use personalized service if they disable cookies.
10. Personal Information Manager
For the protection of personal information and complaint handling, the Hotels have appointed the following managers
- Personal Information Manager
- Kim Ju-seong, Managing Director
- Personal Information Manager
- Kim Jung Jun, Deputy Manager (IT Team)
- Personal Information Assistant Manager
- Park Dae Jin, Manager (IT Team) Contact Info +82 2-559-7321
11. Response to Infringement of Rights
The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations :
- Privacy Breach Report Center (operated by Korean Internet Security Agency)
- Responsibilities
- consultation and report privacy breaches
- Website
- privacy.kisa.or.kr
- TEL
- (without area code) 118
- Address
- Privacy Breach Report Center, 3F, 9, Jinheung-gil, Naju-si, Jeonnam, 58324
- Personal Information Arbitration Committee
- Responsibilities
- arbitration and group dispute resolution regarding personal information (civil resolution)
- Website
- www.kopico.go.kr
- TEL
- (without area code) 1833-6972
- Address
- 4F, Government Complex Seoul, 209, Sejongdae-ro, Jongno-gu, Seoul, 03171
- Cyber Criminal Investigation Team of Supreme Prosecutors Office : +82 2-3480-3573 (www.spo.go.kr)
- Cyber Terror Response Center of National Police Agency : 182 (http://cyberbureau.police.go.kr)
12. Revision History
This Privacy Policy takes effect on the date of implementation.
- Date of Announcement : January 1, 2018
- Date of Implementation : January 1, 2018
InterContinental Seoul COEX (hereinafter referred to as "Hotel") collects, possesses and handles all personal information based on the basis of "Personal Information Protection Act".
"Personal Information Protection Act" presents the general standard with regard to handling personal information, and Hotel will legitimately and properly handle the personal information collected, possessed and handled in accordance with the regulation of "Personal Information protection Act" for the appropriate implementation of hotel business and the protection of customers' right.
Besides, Hotel respects customers' right such as perusal, correction, delete, handling discontinuance and so on regarding personal information possessed according to the stipulation of "Personal Information Protection Act", and users can appeal administrative adjudication as for infringement of rights on "Personal Information Protection Act" in accordance with "Administrative Adjudication Law".
Hotel has the personal information handling policy as follows in accordance with "Personal Information Protection Act" in order to protect customers' personal information and rights as well as to treat customers' difficulties smoothly with regard to personal information, and in case that personal information handling policy is revised, it will be noticed through the website announcement (or individual notice).
This policy will be effective from Jul. 18, 2015.
- Purpose of Handling Personal Information
- Handling Items of Personal Information
- Handling and Retention Period of Personal Information
- Providing Personal Information to Third Parties
- Consignment of Personal Information Handling
- Right and Obligation of Information Subject and Exertion Method
- Destruction of Personal Information
- Measures to Secure Stability of Personal Information
- Privacy install, operate and veto of the automatic collection device
- Manager of Personal Information Protection
- Remedy for Right Infringement
- Change of Personal Information Handling Policy
1. Purpose of Handling Personal Information
Hotel handles the personal information for the purposes as follows. Processed personal information is used only for the following purposes, and it will ask for users' prior consent when the purpose of use is changed.
A. Management of Members
- Identification of subscribers pursuant to the use of membership services
- Securing the smooth communication path for notice delivery, difficulties treatment and so forth
- Securing correct destination for the delivery of membership card
- Providing customized services
B. Providing Services
- Member identification and implementation of contract with regard to providing services at rooms, restaurants and lounges, banquet and wedding
- Using for customer satisfaction survey
- Providing customized services
C. Utilizing for Marketing and Advertising
- Developing new services and providing customized services
- Advertising new services and providing various events information
- Providing services and putting ads in accordance with demographic characteristics
D. Recruitment of Employees and Providing Practice Program
- Processing recruitment of employees such as application and selecting examination, confirming qualification proof, confirming applicant's test scores, aptitude test, medical check-up, answer and guidance to applicant's question and so on
- Supporting and selecting programs and answer and guidance to applicant's question
2. Handling Items of Personal Information
Hotel collects personal information as follows within the minimum required range to provide services.
A. Management of Members
I Choice / SUMMIT / IWC membership
- Compulsory Items
- name (Hangul/English), contact information (mobile phone/phone), address (home/work)
- Optional Items
- gender, date of birth, email address, employer, job title and department
Fitness Club
- Compulsory Items
- Name, national id number(transfer receive), ID Card Number, Gender, Photo, Contact Information (mobile phone, home or office). Address (home or office) and E-mail address (website members only), Corporate members must also supply company name and corporate registration number
- Optional Items
- Gender, E-mail Address, Company Name, Department and Job Title, Wedding Anniversary and Vehicle Number
E-newsletter Member
- Compulsory Items
- E-mail Address
- Optional Items
- Name, Gender, Contact Information (mobile phone, home or office), date of birth
B. Providing Services
Customer Satisfaction Survey
- Compulsory Items
- Name, E-mail Address and mobile phone number
- Optional Items
- Date of Birth and Wedding Anniversary
Food and Beverage Service
- Compulsory Items
- Name and Contact Information (mobile phone, home or office)
- Optional Items
- E-mail Address
VOC Receive
- Compulsory Items
- Name, E-mail Address and mobile phone number
- Optional Items
- Sex, Address, Company name
3. Handling and Retention Period of Personal Information
A. Hotel destroys customers' personal information without delay, when the purpose of collecting personal information or provided purpose is achieved. Specific time of destroy is as follows.
- Delivery Information : When products or services are delivered or provided
- In case of collection information for event or etc. : When the event is finished
B. In accordance with the regulations and provisions of relevant laws, it may be necessary to share membership information with the following outsource companies for the reasons and time periods listed below.
- Records of contract or withdrawal of subscription : 5 years
- Records of payment and supplying goods : 5 years
- Records of consumer's complaint and the settlement of dispute : 3 years
- For the rest, Information of identification and preference for revisit and customized services : 5 years
C. Job Application Information
- Retention Period : Deleting immediately after the completion of recruit evaluation
- Retention Basis : Internal regulation and polity of Hotel (It is to be destroyed only after the entire completion of the relevant recruit examination to prevent from errors that may occur at recruit examination)
4. Providing Personal Information to Third Parties
Hotel does not provide personal information to any third party without member's consent. But exceptions are as follows.
A. In case of a member's prior consent
B. In case that law enforcement agencies request it by the procedure and method in due course stipulated by law in accordance with the legal provision or for the purpose of investigation
5. Consignment of Personal Information Handling
A. Hotel operates the work to process personal information consigning to external specialists as follows to implement services
| Consignee | Consigned Works |
|---|---|
| Doing C&S, Hansung MS | Housekeeping |
| IPSOS (by IHG) | Customer satisfaction evaluation for hotel guests and IHG Members |
| JY Marketing | Member information management, communications, mailing and telemarketing |
| Dain Manpower Inc. | Hotel operations |
| Lotte rental | Airport limousine service |
| Hanju Holdings | Advertisement Rejecting Service |
| GS Park 24, nctas | Auto Parking check |
| TCK KOREA | telephone inquiry |
| naafmedia,froma | Parnas mall Promotion |
| SINHA information technology, Oracle, Creavison INT, Solutek System, Daekyo CNS, Do it System, GS ITM | Construction of a computer system and maintenance |
| Period of possession and use |
|---|
| Until the service has been provided and/or the contract term expires |
B. When the consignment contract is made, Hotel clearly stipulates the strict observance of the instructions related to the protection of personal information, the prohibition of using personal information and the responsibility in case of an accident to ensure the safety of personal information protection, and keeps the relevant contract electronically as well as by written document. In the event that the above company is replaced, Hotel notices the name of the change company at the screen of personal information handling polity on the website.
6. Right and Obligation of Information Subject and Exertion Method
A. Customers can exert the following rights as the information subject
- Request of the perusal of personal information
Customers may ask for perusal of the personal information file possessed by Hotel according to Article 35 (Perusal of Personal Information) of "Personal Information Protection Act". In the event of requesting the perusal of personal information, it can be restricted according to Article 35, Clause 5 of the above act.
- In case that perusal is prohibited or restricted according to law
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- Request of the correction and deletion of personal information
Customers may ask for correction and deletion of the personal information file possessed by Hotel according to Article 36 (Correction and Deletion of Personal Information) of "Personal Information Protection Act". Nevertheless, they can not ask for the deletion, in case that the personal information is specified as the object of collection in other laws and regulations.
- Request to cease handling personal information
Customers may request to stop handling the personal information file possessed by Hotel according to Article 37 (Suspension of Handling Personal Information) of "Personal Information Protection Act". In the event of requesting the suspension of handling personal information, it can be rejected according to Article 37, Clause 2 of the above act.
- In case that it is inevitable to be rejected due to the special provision of law or the observance of statutory obligation
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- In case that it is difficult to implement the contract unless the personal information is handled, for instance that services agreed with the subject of information can not be provided, and in case that the subject of information does not clearly express the intention of cancellation
B. When you want to peruse, correct, delete, cease handling or withdraw consent, please contact the department that receives and treats the request of perusal of personal information or a staff in charge of personal information protection by a letter, phone call or e-mail. We will take steps with delay after the procedure of identification.
C. In the event that a customer requests correction of the error of personal information, Hotel would not use or provide the relevant personal information before completing correction. And in case that incorrect personal information has been already provided to a third party, Hotel will take measures to correct it by noticing the corrected result to the third party without delay
D. We request that customers correctly input the new personal information to prevent an unexpected accident. Customer is responsible for an accident caused by the incorrect information that the customer entered. And In case that a customer input false information such as illegal use of other's information, the customer may lose membership or get restricted to use service.
E. You have the right that your personal information is to be protected as well as the obligation to protect yourself and not to infringe other's information. Please be careful that your personal information will not be leaked and pay attention not to infringe other's personal information including postings. If you can not carry out such responsibility and illegally user or infringe other's information or input false information, you may loose service and membership and can be punished according to the relevant laws and regulations.
F. Hotel operates customer service department for better communication with customers with regard to the perusal request of personal information. Contact information is :
- Customer Service Dept
- Marketing & Communication Team
- Tel
- +82 2-559-7713
- Address
- 서InterContinental Seoul COEX, 524 Bongeunsa-ro, Gangnam-gu, Seoul, Korea
- Customer's Inquiry through Website URL
- http://www.grandicparnas.com Customer Center > Customer's Voice
7. Destruction of Personal Information
A. Destruction Procedure
After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use.)
B. Destruction Method
Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information can not be regenerated.
8. Measures to Secure Stability of Personal Information
A. Establishment and Implementation of Internal Management Plan
Establishment and implementation of the internal management plan of Hotel are carried out complying with the internal management policy of Ministry of Public Administration and Security.
B. Minimization and Training of Staffs in charge of Personal Information
The following parties are constantly seeking to perfect the handling of personal information and conduct periodic training dedicated to personal information management.
C. Access Restriction to Personal Information
Hotel takes measures required for access control to personal information by granting, modifying and cancelling the access right of database system that processes personal information, and controls unauthorized access by using firewall system.
D. Storage and Falsification Prevention of Access Record
Hotel keeps and manages records (web log, summarized information and etc.) accessed to personal information processing system for at least 6 months, and uses security function to prevent the access records from falsification, theft or loss.
E. Encryption of Personal Information
Customer's personal information is kept and managed after encryption. Besides, we use the special security function such as using encryption of important data for storage and transmission.
F. Technical Measures against Hacking and etc
Hotel installs security program to prevent the leakage and damage due to hacking or computer viruses, performs periodic renewal and check, equips the system at the area where access from outside is restricted, and technically / physically watches and blocks it.
G. Access Control to Unauthorized Persons
Hotel locates personal information system that stores personal information at a separate physical storage place, and establishes and operates the access control procedure about it.
9. Privacy install, operate and veto of the automatic collection device
The hotel does not use cookies (cookie) for personal information other than access information of users of the homepage. Although cookies identify your access device, they do not identify you personally, but you may have the option to reject cookies on the Tools (optimization tab) at the top of your Web browser.
10. Manager of Personal Information Protection
Hotel appoints manager and staff in charge of personal information protection as follows in order to protect personal information and treat complaints with regard to personal information.
- Manager of Personal Information Protection
- Joo Seong Kim (Director)
- Administrator of Personal Information Protection
- Tae Yeon Kim (General Manager, Marketing Team)
- Staff in charge of Personal Information Protection
- Do Yon Kim (Assistant Manager, Marketing Team) Contact Info +82 2-559-7713
11. Remedy for Right Infringement
Customers can apply for dispute settlement or consultation to Personal Information Arbitration Committee or Personal Information Infringement Notification Center of Korea Internet Security Agency. In addition, please contact the organizations below as for notification and consultation of other personal information infringement.
- Personal Information Arbitration Committee : (without an area code) 118 (ext. 2)
- Information Protection Mark Certification Committee : +82 2-580-0533~4 (http://eprivacy.or.kr)
- Supreme Prosecutors Office, Cyber Criminal Investigation Team : +82 2-3480-3573 (http://www.spo.go.kr/)
- National Police Agency, Cyber Terror Response Center : 1566-0112 (http://www.netan.go.kr/)
12. Change of Personal Information Handling Policy
This personal information handling policy will be effective from the date of implementation, and we will notify the addition, deletion and correction of the changed details according to laws and regulations or policies on announcement from 7 days before the implementation of the change, if available.
- Date of Announce : July 18, 2015
- Date of Implementation : July 18, 2015
Grand InterContinental Seoul Parnas (hereinafter referred to as "Hotel") collects, possesses and handles all personal information based on the basis of "Personal Information Protection Act".
"Personal Information Protection Act" presents the general standard with regard to handling personal information, and Hotel will legitimately and properly handle the personal information collected, possessed and handled in accordance with the regulation of "Personal Information protection Act" for the appropriate implementation of hotel business and the protection of customers' right.
Besides, Hotel respects customers' right such as perusal, correction, delete, handling discontinuance and so on regarding personal information possessed according to the stipulation of "Personal Information Protection Act", and users can appeal administrative adjudication as for infringement of rights on "Personal Information Protection Act" in accordance with "Administrative Adjudication Law".
Hotel has the personal information handling policy as follows in accordance with "Personal Information Protection Act" in order to protect customers' personal information and rights as well as to treat customers' difficulties smoothly with regard to personal information, and in case that personal information handling policy is revised, it will be noticed through the website announcement (or individual notice).
This policy will be effective from Jul. 18, 2014.
- Purpose of Handling Personal Information
- Handling Items of Personal Information
- Handling and Retention Period of Personal Information
- Providing Personal Information to Third Parties
- Consignment of Personal Information Handling
- Right and Obligation of Information Subject and Exertion Method
- Destruction of Personal Information
- Measures to Secure Stability of Personal Information
- Manager of Personal Information Protection
- Remedy for Right Infringement
- Change of Personal Information Handling Policy
1. Purpose of Handling Personal Information
Hotel handles the personal information for the purposes as follows. Processed personal information is used only for the following purposes, and it will ask for users' prior consent when the purpose of use is changed.
A. Management of Members
- Identification of subscribers pursuant to the use of membership services
- Securing the smooth communication path for notice delivery, difficulties treatment and so forth
- Securing correct destination for the delivery of membership card
- Providing customized services
B. Providing Services
- Member identification and implementation of contract with regard to providing services at rooms, restaurants and lounges, banquet and wedding
- Using for customer satisfaction survey
- Providing customized services
C. Utilizing for Marketing and Advertising
- Developing new services and providing customized services
- Advertising new services and providing various events information
- Providing services and putting ads in accordance with demographic characteristics
D. Recruitment of Employees and Providing Practice Program
- Processing recruitment of employees such as application and selecting examination, confirming qualification proof, confirming applicant's test scores, aptitude test, medical check-up, answer and guidance to applicant's question and so on.
- Supporting and selecting programs and answer and guidance to applicant's question
2. Handling Items of Personal Information
Hotel collects personal information as follows within the minimum required range to provide services.
A. Management of Members
I Choice / SUMMIT / IWC membership
- Compulsory Items
- name (Hangul/English), contact information (mobile phone/phone), address (home/work)
- Optional Items
- gender, date of birth, email address, employer, job title and department
Fitness Club
- Compulsory Items
- Name, ID Card Number, Gender, Photo, Contact Information (mobile phone, home or office). Address (home or office) and E-mail address (website members only), Corporate members must also supply company name and corporate registration number
- Optional Items
- Gender, E-mail Address, Company Name, Department and Job Title, Wedding Anniversary and Vehicle Number
E-newsletter Member
- Compulsory Items
- E-mail Address
B. Providing Services
Customer Satisfaction Survey
- Compulsory Items
- Name, E-mail Address and mobile phone number
- Optional Items
- Date of Birth and Wedding Anniversary
Food and Beverage Service
- Compulsory Items
- Name and Contact Information (mobile phone, home or office)
- Optional Items
- E-mail Address
3. Handling and Retention Period of Personal Information
A. Hotel destroys customers' personal information without delay, when the purpose of collecting personal information or provided purpose is achieved. Specific time of destroy is as follows.
- Membership Registration Information : When a member withdraws or he or she is expelled from membership
- Delivery Information : When products or services are delivered or provided
- In case of collection information for event or etc. : When the event is finished
B. In accordance with the regulations and provisions of relevant laws, it may be necessary to share membership information with the following outsource companies for the reasons and time periods listed below.
- Records of contract or withdrawal of subscription : 5 years
- Records of payment and supplying goods : 5 years
- Records of consumer's complaint and the settlement of dispute : 3 years
- For the rest, Information of identification and preference for revisit and customized services : 5 years
C. Job Application Information
- Retention Period : Deleting immediately after the completion of recruit evaluation
- Retention Basis : Internal regulation and polity of Hotel (It is to be destroyed only after the entire completion of the relevant recruit examination to prevent from errors that may occur at recruit examination)
4. Providing Personal Information to Third Parties
Hotel does not provide personal information to any third party without member's consent. But exceptions are as follows.
A. In case of a member's prior consent
B. In case that law enforcement agencies request it by the procedure and method in due course stipulated by law in accordance with the legal provision or for the purpose of investigation
5. Consignment of Personal Information Handling
A. Hotel operates the work to process personal information consigning to external specialists as follows to implement services.
| Consignee | Consigned Works |
|---|---|
| Doing C&S, Hansung MS | Housekeeping |
| IPSOS (by IHG) | Customer satisfaction evaluation for hotel guests and IHG Members |
| JY Marketing | Member information management, communications, mailing and telemarketing |
| Dain Manpower Inc. | Hotel operations |
| Seoul Rent Car Inc. | Airport limousine service |
| Hanju Holdings | Advertisement Rejecting Service |
| Period of possession and use |
|---|
| Until the service has been provided and/or the contract term expires |
B. When the consignment contract is made, Hotel clearly stipulates the strict observance of the instructions related to the protection of personal information, the prohibition of using personal information and the responsibility in case of an accident to ensure the safety of personal information protection, and keeps the relevant contract electronically as well as by written document. In the event that the above company is replaced, Hotel notices the name of the change company at the screen of personal information handling polity on the website.
6. Right and Obligation of Information Subject and Exertion Method
A. Customers can exert the following rights as the information subject
- Request of the perusal of personal information
Customers may ask for perusal of the personal information file possessed by Hotel according to Article 35 (Perusal of Personal Information) of "Personal Information Protection Act". In the event of requesting the perusal of personal information, it can be restricted according to Article 35, Clause 5 of the above act
- In case that perusal is prohibited or restricted according to law
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- Request of the correction and deletion of personal information
Customers may ask for correction and deletion of the personal information file possessed by Hotel according to Article 36 (Correction and Deletion of Personal Information) of "Personal Information Protection Act". Nevertheless, they can not ask for the deletion, in case that the personal information is specified as the object of collection in other laws and regulations
- Request to cease handling personal information
Customers may request to stop handling the personal information file possessed by Hotel according to Article 37 (Suspension of Handling Personal Information) of "Personal Information Protection Act". In the event of requesting the suspension of handling personal information, it can be rejected according to Article 37, Clause 2 of the above act.
- In case that it is inevitable to be rejected due to the special provision of law or the observance of statutory obligation
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- In case that it is difficult to implement the contract unless the personal information is handled, for instance that services agreed with the subject of information can not be provided, and in case that the subject of information does not clearly express the intention of cancellation
B. When you want to peruse, correct, delete, cease handling or withdraw consent, please contact the department that receives and treats the request of perusal of personal information or a staff in charge of personal information protection by a letter, phone call or e-mail. We will take steps with delay after the procedure of identification.
C. In the event that a customer requests correction of the error of personal information, Hotel would not use or provide the relevant personal information before completing correction. And in case that incorrect personal information has been already provided to a third party, Hotel will take measures to correct it by noticing the corrected result to the third party without delay.
D. We request that customers correctly input the new personal information to prevent an unexpected accident. Customer is responsible for an accident caused by the incorrect information that the customer entered. And In case that a customer input false information such as illegal use of other's information, the customer may lose membership or get restricted to use service.
E. You have the right that your personal information is to be protected as well as the obligation to protect yourself and not to infringe other's information. Please be careful that your personal information will not be leaked and pay attention not to infringe other's personal information including postings. If you can not carry out such responsibility and illegally user or infringe other's information or input false information, you may loose service and membership and can be punished according to the relevant laws and regulations.
F. Hotel operates customer service department for better communication with customers with regard to the perusal request of personal information. Contact information is :
- Customer Service Dept
- Marketing Team
- Tel
- +82 2-559-7713
- Address
- Grand InterContinental Seoul Parnas, 521 Teheran-ro, Gangnam-gu, Seoul, Korea
- Customer's Inquiry through Website URL
- http://www.grandicparnas.com Customer Center > Customer's Voice
7. Destruction of Personal Information
A. Destruction Procedure
After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use.)
B. Destruction Method
Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information can not be regenerated.
8. Measures to Secure Stability of Personal Information
A. Establishment and Implementation of Internal Management Plan
Establishment and implementation of the internal management plan of Hotel are carried out complying with the internal management policy of Ministry of Public Administration and Security.
B. Minimization and Training of Staffs in charge of Personal Information
The following parties are constantly seeking to perfect the handling of personal information and conduct periodic training dedicated to personal information management.
C. Access Restriction to Personal Information
Hotel takes measures required for access control to personal information by granting, modifying and cancelling the access right of database system that processes personal information, and controls unauthorized access by using firewall system.
D. Storage and Falsification Prevention of Access Record
Hotel keeps and manages records (web log, summarized information and etc.) accessed to personal information processing system for at least 6 months, and uses security function to prevent the access records from falsification, theft or loss.
E. Encryption of Personal Information
Customer's personal information is kept and managed after encryption. Besides, we use the special security function such as using encryption of important data for storage and transmission.
F. Technical Measures against Hacking and etc
Hotel installs security program to prevent the leakage and damage due to hacking or computer viruses, performs periodic renewal and check, equips the system at the area where access from outside is restricted, and technically / physically watches and blocks it.
G. Access Control to Unauthorized Persons
Hotel locates personal information system that stores personal information at a separate physical storage place, and establishes and operates the access control procedure about it.
9. Manager of Personal Information Protection
Hotel appoints manager and staff in charge of personal information protection as follows in order to protect personal information and treat complaints with regard to personal information.
- Manager of Personal Information Protection
- Seung-geol Lee (Director of S&M)
- Administrator of Personal Information Protection
- SJ Jung (Manager, Marketing Team)
- Staff in charge of Personal Information Protection
- Do Yon Kim (Assistant Manager, Marketing Team) Contact Info. +82 2-559-7713
10. Remedy for Right Infringement
Customers can apply for dispute settlement or consultation to Personal Information Arbitration Committee or Personal Information Infringement Notification Center of Korea Internet Security Agency. In addition, please contact the organizations below as for notification and consultation of other personal information infringement.
- Personal Information Arbitration Committee : (without an area code) 118 (ext. 2)
- Information Protection Mark Certification Committee : +82 2-580-0533~4 (http://eprivacy.or.kr)
- Supreme Prosecutors Office, Cyber Criminal Investigation Team : +82 2-3480-3573 (http://www.spo.go.kr/)
- National Police Agency, Cyber Terror Response Center : 1566-0112 (http://www.netan.go.kr/)
11. Change of Personal Information Handling Policy
This personal information handling policy will be effective from the date of implementation, and we will notify the addition, deletion and correction of the changed details according to laws and regulations or policies on announcement from 7 days before the implementation of the change, if available.
- Date of Announce : July 1, 2014
- Date of Implementation : July 18, 2014
Grand InterContinental Seoul Parnas (hereinafter referred to as "Hotel") collects, possesses and handles all personal information based on the basis of "Personal Information Protection Act".
"Personal Information Protection Act" presents the general standard with regard to handling personal information, and Hotel will legitimately and properly handle the personal information collected, possessed and handled in accordance with the regulation of "Personal Information protection Act" for the appropriate implementation of hotel business and the protection of customers' right.
Besides, Hotel respects customers' right such as perusal, correction, delete, handling discontinuance and so on regarding personal information possessed according to the stipulation of "Personal Information Protection Act", and users can appeal administrative adjudication as for infringement of rights on "Personal Information Protection Act" in accordance with "Administrative Adjudication Law".
Hotel has the personal information handling policy as follows in accordance with "Personal Information Protection Act" in order to protect customers' personal information and rights as well as to treat customers' difficulties smoothly with regard to personal information, and in case that personal information handling policy is revised, it will be noticed through the website announcement (or individual notice).
This policy will be effective from Dec. 16, 2011.
- Purpose of Handling Personal Information
- Handling Items of Personal Information
- Handling and Retention Period of Personal Information
- Providing Personal Information to Third Parties
- Consignment of Personal Information Handling
- Right and Obligation of Information Subject and Exertion Method
- Destruction of Personal Information
- Measures to Secure Stability of Personal Information
- Manager of Personal Information Protection
- Remedy for Right Infringement
- Change of Personal Information Handling Policy
1. Purpose of Handling Personal Information
Hotel handles the personal information for the purposes as follows. Processed personal information is used only for the following purposes, and it will ask for users' prior consent when the purpose of use is changed.
A. Management of Members
- Identification of subscribers pursuant to the use of membership services
- Securing the smooth communication path for notice delivery, difficulties treatment and so forth
- Securing correct destination for the delivery of membership card
- Providing customized services
B. Providing Services
- Member identification and implementation of contract with regard to providing services at rooms, restaurants and lounges, banquet and wedding
- Using for customer satisfaction survey
- Providing customized services
C. Utilizing for Marketing and Advertising
- Developing new services and providing customized services
- Advertising new services and providing various events information
- Providing services and putting ads in accordance with demographic characteristics
D. Recruitment of Employees and Providing Practice Program
- Processing recruitment of employees such as application and selecting examination, confirming qualification proof, confirming applicant's test scores, aptitude test, medical check-up, answer and guidance to applicant's question and so on.
- Supporting and selecting programs and answer and guidance to applicant's question
2. Handling Items of Personal Information
Hotel collects personal information as follows within the minimum required range to provide services.
A. Management of Members
Double Choice
- Compulsory Items
- Name, Contact Information (mobile phone, home or office). Address (home or office), Credit Card Information and E-mail address (website members only)
- Optional Items
- E-mail address, Company Name, Department and Job Title, Wedding Anniversary and Vehicle Number
Fitness Club
- Compulsory Items
- Name, ID Card Number, Gender, Contact Information (mobile phone, home or office). Address (home or office) and E-mail address (website members only)
- Optional Items
- E-mail Address, Company Name, Department and Job Title, Wedding Anniversary and Vehicle Number
InterContinental Wedding Club
- Compulsory Items
- Name (applicant and spouse), Contact Information (mobile phone, home or office), Address (home or office), Wedding Anniversary and E-mail address (website members only)
- Optional Items
- E-mail Address, Company Name, Department and Job Title, and Date of Birth
Website Member
- Compulsory Items
- Name and E-mail Address
- Optional Items
- Contact Information, Address, Country of Residence, Date of Birth, Gender and Matter of Interest
E-newsletter Member
- Compulsory Items
- E-mail Address
- Optional Items
- Name, Gender, Date of Birth and Contact Information
- Method of Collection
- Website, Telephone or Written Form
B. Providing Services
Room Service
- Compulsory Items
- Name, Contact Information (mobile phone, home or office), Date of Birth (age limitation for room guests), Passport Number (foreigners), E-mail Address (only for applicant who requests reservation confirmation) and Credit Card Information
- Optional Items
- ID Card Number, Address (home or office) and E-mail Address
Food and Beverage Service
- Compulsory Items
- Name and Contact Information (mobile phone, home or office)
- Optional Items
- E-mail Address
Banquet Service
- Compulsory Items
- Name and Contact Information (mobile phone, home or office), E-mail Address
- Optional Items
- 직장명, Address지(자택 혹은 직장)
Wedding Service
- Compulsory Items
- Name (applicant, spouse and reservation agent including family), Contact Information (applicant, spouse or reservation agent) and E-mail Address
- Optional Items
- Address (applicant's home or office) and Company Name
C. Recruitment of Employees and Providing Practice Program
- Compulsory Items
- Picture, Applied Department & Career, Name (Korean / English / Chinese characters), ID Card Number, Telephone Number, Mobile Phone Number, E-mail Address, Current Address, Education & Training Information, Career, Family, Ability of Foreign Language & Qualification, Military Service Career, National Relief Recipient & Relief Number, Disability Information and Self-introduction
- Method of Collection
3. Handling and Retention Period of Personal Information
A. Hotel destroys customers' personal information without delay, when the purpose of collecting personal information or provided purpose is achieved. Specific time of destroy is as follows.
- Membership Registration Information : When a member withdraws or he or she is expelled from membership
- Delivery Information : When products or services are delivered or provided
- In case of collection information for event or etc. : When the event is finished
B. But Hotel possesses personal information for a specific period, in case that it is required to keep it for the period for confirmation of business related management obligation as follows according to the regulation of relevant law such as commercial law and internal policy of Hotel.
- Records of contract or withdrawal of subscription : 5 years
- Records of payment and supplying goods : 5 years
- Records of consumer's complaint and the settlement of dispute : 3 years
- Information of identification and preference for revisit and customized services : 5 years
C. Job Application Information
- Retention Period : Deleting immediately after the completion of recruit evaluation
- Retention Basis : Internal regulation and polity of Hotel (It is to be destroyed only after the entire completion of the relevant recruit examination to prevent from errors that may occur at recruit examination)
4. Providing Personal Information to Third Parties
Hotel does not provide personal information to any third party without member's consent. But exceptions are as follows.
A. In case of a member's prior consent
B. In case that law enforcement agencies request it by the procedure and method in due course stipulated by law in accordance with the legal provision or for the purpose of investigation
5. Consignment of Personal Information Handling
A. Hotel operates the work to process personal information consigning to external specialists as follows to implement services.
| Consignee | Consigned Works |
|---|---|
| Solutech System | Information data processing and maintenance Consignment operation of customer information DB system (Data processing maintenance) |
| SANHA IT | |
| GSITM | |
| Daegyo CNS | |
| Newmarket International Software Pte Ltd. | |
| Micros-Fidelio Korea | |
| GABIA Inc. | Web server and DB management |
| Mail Link | Mail dispatch |
| UNIFOCUS | Satisfaction survey with staffs in charge of banquet event |
| IHG (Synovate) | Satisfaction survey about room toward PCR membership customers |
| JY Marketing | Double Choice membership telemarketing |
| ACE DM | DM dispatch |
| WEES GROUP INC. | Web site maintenance and E-news letter dispatch |
B. When the consignment contract is made, Hotel clearly stipulates the strict observance of the instructions related to the protection of personal information, the prohibition of using personal information and the responsibility in case of an accident to ensure the safety of personal information protection, and keeps the relevant contract electronically as well as by written document. In the event that the above company is replaced, Hotel notices the name of the change company at the screen of personal information handling polity on the website.
6. Right and Obligation of Information Subject and Exertion Method
A. Customers can exert the following rights as the information subject.
- Request of the perusal of personal information
Customers may ask for perusal of the personal information file possessed by Hotel according to Article 35 (Perusal of Personal Information) of "Personal Information Protection Act". In the event of requesting the perusal of personal information, it can be restricted according to Article 35, Clause 5 of the above act.
- In case that perusal is prohibited or restricted according to law
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- Request of the correction and deletion of personal information
Customers may ask for correction and deletion of the personal information file possessed by Hotel according to Article 36 (Correction and Deletion of Personal Information) of "Personal Information Protection Act". Nevertheless, they can not ask for the deletion, in case that the personal information is specified as the object of collection in other laws and regulations
- Request to cease handling personal information
Customers may request to stop handling the personal information file possessed by Hotel according to Article 37 (Suspension of Handling Personal Information) of "Personal Information Protection Act". In the event of requesting the suspension of handling personal information, it can be rejected according to Article 37, Clause 2 of the above act.
- In case that it is inevitable to be rejected due to the special provision of law or the observance of statutory obligation
- In case of concern that may damage to other person's life or body or unfairly infringe other person's property and other interests
- In case that it is difficult to implement the contract unless the personal information is handled, for instance that services agreed with the subject of information can not be provided, and in case that the subject of information does not clearly express the intention of cancellation
B. When you want to peruse, correct, delete, cease handling or withdraw consent, please contact the department that receives and treats the request of perusal of personal information or a staff in charge of personal information protection by a letter, phone call or e-mail. We will take steps with delay after the procedure of identification.
C. In the event that a customer requests correction of the error of personal information, Hotel would not use or provide the relevant personal information before completing correction. And in case that incorrect personal information has been already provided to a third party, Hotel will take measures to correct it by noticing the corrected result to the third party without delay
D. We request that customers correctly input the new personal information to prevent an unexpected accident. Customer is responsible for an accident caused by the incorrect information that the customer entered. And In case that a customer input false information such as illegal use of other's information, the customer may lose membership or get restricted to use service.
E. You have the right that your personal information is to be protected as well as the obligation to protect yourself and not to infringe other's information. Please be careful that your personal information will not be leaked and pay attention not to infringe other's personal information including postings. If you can not carry out such responsibility and illegally user or infringe other's information or input false information, you may loose service and membership and can be punished according to the relevant laws and regulations.
F. Hotel operates customer service department for better communication with customers with regard to the perusal request of personal information. Contact information is :
- Customer Service Dept
- Marketing Team
- Tel
- +82 2-559-7740
- Address
- Grand InterContinental Seoul Parnas, 521 Teheran-ro, Gangnam-gu, Seoul, Korea
- Customer's Inquiry through Website URL
- http://www.grandicparnas.com Customer Center > Customer's Voice
7. Destruction of Personal Information
A. Destruction Procedure
After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use.)
B. Destruction Method
Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information can not be regenerated.
8. Measures to Secure Stability of Personal Information
A. Establishment and Implementation of Internal Management Plan
Establishment and implementation of the internal management plan of Hotel are carried out complying with the internal management policy of Ministry of Public Administration and Security.
B. Minimization and Training of Staffs in charge of Personal Information
The following parties are constantly seeking to perfect the handling of personal information and conduct periodic training dedicated to personal information management.
C. Access Restriction to Personal Information
Hotel takes measures required for access control to personal information by granting, modifying and cancelling the access right of database system that processes personal information, and controls unauthorized access by using firewall system.
D. Storage and Falsification Prevention of Access Record
Hotel keeps and manages records (web log, summarized information and etc.) accessed to personal information processing system for at least 6 months, and uses security function to prevent the access records from falsification, theft or loss.
E. Encryption of Personal Information
Customer's personal information is kept and managed after encryption. Besides, we use the special security function such as using encryption of important data for storage and transmission.
F. Technical Measures against Hacking and etc
Hotel installs security program to prevent the leakage and damage due to hacking or computer viruses, performs periodic renewal and check, equips the system at the area where access from outside is restricted, and technically / physically watches and blocks it.
G. Access Control to Unauthorized Persons
Hotel locates personal information system that stores personal information at a separate physical storage place, and establishes and operates the access control procedure about it.
9. Manager of Personal Information Protection
Hotel appoints manager and staff in charge of personal information protection as follows in order to protect personal information and treat complaints with regard to personal information.
- Manager of Personal Information Protection
- Seung-geol Lee (Director of S&M)
- Administrator of Personal Information Protection
- Hyung-suk Kim (Manager, Marketing Team) Contact Info. +82 2-559-7742
- Staff in charge of Personal Information Protection
- Ji-Young Lee (Assistant Manager, Marketing Team) Contact Info. +82 2-559-7728
10. Remedy for Right Infringement
Customers can apply for dispute settlement or consultation to Personal Information Arbitration Committee or Personal Information Infringement Notification Center of Korea Internet Security Agency. In addition, please contact the organizations below as for notification and consultation of other personal information infringement
- Personal Information Arbitration Committee : (without an area code) 118 (ext. 2)
- Information Protection Mark Certification Committee : +82 2-580-0533~4 (http://eprivacy.or.kr)
- Supreme Prosecutors Office, Cyber Criminal Investigation Team : +82 2-3480-3573 (http://www.spo.go.kr/)
- National Police Agency, Cyber Terror Response Center : 1566-0112 (http://www.netan.go.kr/)
11. Change of Personal Information Handling Policy
This personal information handling policy will be effective from the date of implementation, and we will notify the addition, deletion and correction of the changed details according to laws and regulations or policies on announcement from 7 days before the implementation of the change, if available.
- Date of Announce : Dec. 9, 2011
- Date of Implementation : Dec. 16, 2011
This Privacy Policy applies to the collection and the use of the personal information and the confidentiality thereof to protect the personal information of those who joined the online membership at the Grand InterContinental Seoul Parnas and InterContinental Seoul COEX Homepage.
- Collected personal information items, purpose and method
- Period of possession and use for personal information
- To Provide personal information to third party
- Consignment of handling personal information
- Procedures and methods of destruction of Personal Information
- The right of clients and the legal representatives and How to exert
- The technical and administrative measure for protecting the personal information
- Administrator of Personal information and in-charge
1. Collected personal information items, purpose and method
A. Items
- Required Items
- Name, Date of Birth, Passport No. (Personal ID No. for Korean), Pay method (Credit card No.)
- Optional Items
- E-mail, address, city, postal code, nationality, Membership No., Company
B. Purpose
- Required Items
- For checking the Identity, For Payment
- Optional Items
- Inform the notices, news, emergency, Give the membership service
C. Method
- Required Items
- Upon the reservation and registration
2. Period of possession and use for personal information
After achieving the purpose of collection and use, Hotel destroys all of personal information. However, Hotel holds the information only in case of followings.
- If there is a need to preserve by the regulation of the law, Hotel should hold information for period.
- Records of contract or withdrawal of subscription, Records of payment and supplying goods : 5 years
- Records of consumer's complaint and the settlement of dispute : 3 years
- For purpose as revisit and customized service for identifying and checking the preference : 5 years
- ) In case of Lawsuit or disputes related to the perseverance of evidence : 10 years after completion of litigation or dispute
3. To Provide personal information to third party
Hotel does not provide personal information to any third party without member's consent. But exceptions are as follows.
- In case of a member's prior consent
- In case that law enforcement agencies request it by the procedure and method in due course stipulated by law in accordance with the legal provision or for the purpose of investigation
4. Consignment of handling personal information
Hotel does not consign to outsourcing company for handling personal information without guest's agreement. However, Hotel will get customers' agreement regarding the consignment content and subject if it has to be done.
5. Procedures and methods of destruction of Personal Information
- Destruction Process
- After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use.)
- Destruction Method
- Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information can not be regenerated.
6. The right of clients and the legal representatives and How to exert
Customers and the legal representatives can modify, view and request for withdrawal of agreement for their own registered information or under 14-year-old's. If the customers contact the in-charge of personal information Dept for customers themselves or under 14years children in order to modify or view via writing, phone or E-mail, Hotel will take action without delay. If the customers request to modify personal information's error to be fixed, Hotel does not provide the information until it finished. Hotel handles revocation or deleted information requested by either guests or legal representative as following the procedure 'Period of possession and use for personal information' and does not provide other purpose.
7. The technical and administrative measure for protecting the personal information
Hotel does have the server and network firewalls for protecting the personal information and only administrators have permission to access the information through his/her own account. Hotel maintains the administrator by ongoing security training and regular security checks to meet the internal standards.
8. Administrator of Personal information and in-charge
If you inquiry about protection of personal information, below our staffs answer to you sincerely.
- Administrator
- Moon, Jung Joon (Revenue & Marketing) Contact Info. +82 2-559-7763
- In-charge
- Jang, Mi Jeong (Revenue & Marketing) Contact Info. +82 2-559-7740
'InterContinental Hotels Seoul (hereinafter referred to as "Hotel") has the personal information handling policy as follows in accordance with "Personal Information Protection Act" in order to protect customers' personal information and rights "Personal Information Protection Act" presents the general standard with regard to handling personal information, and Hotel will legitimately and properly handle the personal information collected, possessed and handled in accordance with the regulation of "Personal Information protection Act" for the appropriate implementation of hotel business and the protection of customers' right. In case that personal information handling policy is revised, it will be noticed through the website announcement (or individual notice)
- Collected personal information items, purpose and method
- Hotel handles the personal information for the purposes as follows
- Period of possession and use for personal information
- Procedures and methods of destruction of Personal Information
- To Provide personal information to third party
- Consignment of handling personal information
- The right of clients and the legal representatives and How to exert
- Installation and management conditions of personal information auto-collecting devices
- Administrator of Personal information and in-charge
1. Collected personal information items, purpose and method
Hotel collects personal information as follows within the minimum required range to provide services.
- Required Item : Name, Date of Birth, Gender, Contact information (Home, Mobile), Address, E-mail, Company Name.
- Method : Homepage (Voice of Customers, E-Newsletter registration, reservation), Purpose of Handling Personal Information.
2. Hotel handles the personal information for the purposes as follows
- Providing Services : Member identification and implementation of contract with regard to providing services.
- Management of Members : Securing the smooth communication path for notice delivery, difficulties treatment and so forth.
- Utilizing for Marketing and Advertising : Advertising new services and providing various events information.
3. Period of possession and use for personal information
After achieving the purpose of collection and use, Hotel destroys all of personal information
4. Procedures and methods of destruction of Personal Information
After achieving the purpose of collection and use, Hotel destroys all of personal information. Procedures and methods of destruction of Personal Information as follows :
- Procedures of destruction
- Information provided by the customer for membership application will be transferred to a separate database (in case of paper, a separate file) after achieving the purpose of collection and use, and be destroyed in accordance with Hotel's internal and other PIPA regulations and procedures (refer to "Personal Information Collection and Usage Period by the Company" clause). Unless enforced by law, the information transferred to a separate database serves only to be kept as a record and no other
- Methods of destruction
- Information stored in the form of electronic files is deleted by technical means that cannot be recovery.
5. To Provide personal information to third party
Hotel doesn't provide the personal information to the 3rd party without guests' agreement. However, there is exception as bellow case.
- In the event that guests agree in advance
- With the provisions of the law or for the purpose of the investigation by the procedures and methods of enforcement agencies upon request
6. Consignment of handling personal information
Hotel does not consign to outsourcing company for handling personal information without guest's agreement. However, Hotel will get customers' agreement regarding the consignment content and subject if it has to be done
7. The right of clients and the legal representatives and How to exert
Customers and the legal representatives can modify, view and request for withdrawal of agreement for their own registered information or under 14-year-old's. If the customers contact the in-charge of personal information Dept for customers themselves or under 14years children in order to modify or view via writing, phone or E-mail, Hotel will take action without delay. If the customer's request to modify personal information's error to be fixed, Hotel does not provide the information until it finished. Hotel handles revocation or deleted information requested by either guests or legal representative as following the procedure 'Period of possession and use for personal information' and does not provide other purpose
Only when the client requests amends to his personal information does the Hotel uses or provides the information. And in case any incorrect information gets provided to a third party, the Hotel will instantly announce and make amends. The Hotel proceeds with "Personal Information Collection and Usage Period by the Company" clause if the client or his legal guardian requests information withdrawal or abolition. Client's personal information is not open for any other use.
8. Installation and management conditions of personal information auto-collecting devices
Hotel does not operate any Cookies or other personal information auto-collecting devices
9. Administrator of Personal information and in-charge
If you inquiry about protection of personal information, below our staffs answer to you sincerely.
- Manager of Personal Information Protection
- Seung Kun Park (Manager, IT Team)
- Tel
- +82 2-559-7345
- skpark@icseoul.co.kr
Client is entitled to file personal information related complaint claims to the personal information manager in charge or the handling department while in use of the Hotel's services. The Hotel will take immediate actions once claims are made and provide full response. In addition, please contact the organizations below as for notification and consultation of other personal information infringement.
- Personal Information Arbitration Committee : (www.1336.or.kr / 1336)
- Information Protection Mark Certification Committee (www.eprivacy.or.kr / +82 2-580-0533~4)
- Supreme Prosecutors Office, Cyber Criminal Investigation Team (http://icic.sppo.go.kr / +82 2-3480-3600)
- National Police Agency, Cyber Terror Response Center (www.ctrc.go.kr / +82 2-392-0330)