Customer Center
자주하는 질문
Grand InterContinental
Seoul Parnas
InterContinental
Seoul COEX
- [Rooms] How can I call a guest staying in the room?
Please tell us the name of the guest. We will then connect your call through the Instant Service Center.
- [Rooms] Can I access the internet in the room?
Yes, you can access the wired and wireless internet free of charge in rooms.
- [Rooms] What’s the size (㎡) of your smallest standard room?
Our Classic Room is the smallest, which is 40㎡ in size. You can choose either a king or twin bed.
- [Rooms] Are there bathroom amenities?
There is complimentary shampoo, conditioner, shower gel, moisturizer, soap, toothpaste, and toothbrushes in the bathroom.
- [Rooms] Is a baby crib available to use in the room?
We set up a baby crib in your room free of charge when requested during reservation.
Extra care is needed for babies who can walk.
- [Rooms] Do you store my luggage before check-in or after check-out?
Yes, we store your luggage at our Concierge Desk located at the front entrance of our hotel (1F).
- [Rooms] What is the check-in/out time of your hotel?
You can check-in from 3:00 p.m. on the day of arrival and must check-out at 11:00 AM on the day of departure.
Early check-in and late check-out may be arranged at an extra charge. Please contact the Front Desk for more information.
- [Web Membership] Can I change the email address I registered when signing up for the membership?
You can't change your email address online as it is used for verification.
- [e-Newsletter] Can anyone subscribe to the e-Newsletter?
Yes, anyone can subscribe using their email address.