CUSTOMER SUPPORT
Do you have questions about InterContinental? Check out this section to find the answer.
ANNOUNCEMENTS DETAIL
For your safety and convenience, please note the important information below.
We would appreciate your understanding regarding any possible restriction on the indoor sports facilities placed in accordance with the Government’s guidance on COVID-19 prevention.
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[Level 4 social distancing guidelines]
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◈ Rooms Private Dining Service Hours: 06:30 ~ 00:30 Busy Time for Check-In Services: 15:00 ~ 16:00 Wi-Fi: In the Room 'InterContinental_Grand' (Complimentary, No Password) · Minibar: Charged Service · Water bottles on top of the Mini Bar and at the bathroom: Complimentary · Tea bags/coffee capsules: Complimentary · Parking: Free of charge for one vehicle (Per room and per hotel staying day) ◈ Club InterContinental Hours: Weekends 7:00 ~ 22:00 / Weekdays 11:00 ~ 21:00 · Breakfast: 7:00 ~ 10:30 Mon ~ Fri : 1F Buffet Restaurant 'Grand Kitchen' (6:30 ~ 10:30) Sat ~ Sun : 34F Club InterContinental Lounge (7:00 ~ 10:30) · Refreshments : 11:00 ~ 17:00 · Afternoon Tea : 14:30 ~ 16:30 · Cocktail Hour : 18:00 ~ 20:30 [ Friday & Saturday & Sunday 2nd seatings ] ( Friday & Sunday ) · Afternoon Tea: 14:30 ~ 16:30 · Cocktail Hour: 1st Seating - 18:00 ~19:30 / 2nd Seating - 20:00 ~ 21:30 ( Saturday ) · Afternoon Tea: 1st Seating (Saturday) - 14:30 ~16:30 / 2nd Seating (Sunday) - 11:30 ~ 13:30 · Cocktail Hour: 1st Seating - 17:30 ~19:00 / 2nd Seating - 19:30 ~ 21:00 *Children below the age of 12 are not permitted. ◈ Restaurants & Bar Reservation required due to limited seats. (Not applicable to breakfast) · Grand Kitchen (1F) Breakfast 6:30 ~ 10:30 | Lunch 12:00 ~14:30 | Dinner 18:00 ~ 22:00 ※ Saturday Dinner / Sunday Lunch are operated as 2nd seatings. [Saturday Dinner] 1st Seating - 17:20 ~ 19:20 / 2nd Seating - 19:50 ~ 21:50 [Sunday Lunch] 1st Seating - 11:30 ~ 13:30 / 2nd Seating - 13:50 ~ 15:50 · Hakone (1F) Lunch 11:30 ~ 14:30 | Dinner 18:00 ~ 22:00 · Wei Lou (34F) Lunch 11:30 ~ 14:30 | Dinner 18:00 ~ 22:00 · Lobby Lounge & Bar (1F) 9:00 ~ 22:00 ※ Please note that your table is reserved for up to one hour if two guests or more order coffee, drinks, and/or desserts. · Grand Deli (1F) 7:00 ~ 21:00 (Weekdays) 8:00 ~ 21:00 (Weekends) ※ Please note that your table is reserved for up to one hour if two guests or more order coffee, drinks, and/or desserts. ◈ Metropolitan Fitness Club (3F) ※ The sauna, lounge, and shower facilities are not available until October 31st, 2021 due to the government’s social distancing regulation. The gym and swimming pool are accessible. · Hours: 06:00 ~ 22:00 · Locker/Shower Room: restricted use Recommended to use towels and robes from the guest rooms · Gym: Personal sportswear, sneakers, and socks are required (available for guests aged 18 or above.) · Indoor Swimming Pool: Personal towels, robes, swim suits and caps are required. ※ Indoor swimming pool access restriction: Under 12-years-old and 150cm of height |
We appreciate your ongoing support and cooperation, and we will do our best to ensure a safe and comfortable experience in our hotel.
Thank you.