INTERCONTINENTAL HUB

• Online information service, reservations and shopping through the website
• Securing communication channels for identification, order, shipping, cancelation and refund

• Identification and confirmation of guests for their reservations
• Communication including announcements and complaint handling
• Compliance with the Tourism Promotion Act

• Identification of members for membership services
• Communication including announcements and complaint handling
• Delivery of membership cards
• Service customization

• Identification of guests and execution of contract for providing accommodation, food, and beverage services, venues, and meeting/wedding services
• Customer satisfaction survey
• Service customization

• Development of new services and service customization
• Promotion of new services and offers
• Service delivery and advertisement based on statistical data

• Job application, selection process, qualification review, test records of applicants, aptitude test, Q&A, etc.
• Recruitment process
• Application and selection of job experience programs, Q&A, etc.

• Receive questions and provide answers on the use of the website or service
• Operate a window to receive reports on our employees regarding unjust requests and provide updates on the case

• Required information: Name, email address, phone number, date of birth
• Optional information: Address, gender, country

• Required information: Name, date of birth, personally identifiable number (passport number), nationality, payment method
• Optional information: Email address, address, company, city, zip code, telephone number, membership number

• Required information: name (Korean/English), contact information (mobile phone/telephone), address (home/office), email address
• Optional information: Gender, date of birth

• Required information: Name (Korean/English), date of birth, mobile phone number, date of wedding, home address
• Optional information: Email address

• Required information: Name, resident registration number (transferring membership), photo, contact information (mobile phone, home or office), address (home or office), email address (web membership only), company name (for corporate members), company registration number
• Optional information: Gender, email address, company name, job title, wedding anniversary date, license plate number

• Required information: Name, email address, mobile phone number
• Optional information: Date of birth, wedding anniversary date

• Required information: Name, email address, mobile phone number
• Optional information: Date of birth, wedding anniversary date

• Required information: Name, email address, phone number
• Optional information: Gender, address, company name

• Required information: Photo, applied department and job experience, name (Korean, English), date of birth, telephone number, mobile phone number, email address, current address, educational background, training record, job experience, foreign language skills and certificate, military service records (if applicable), self-introduction
• Optional information: Family relations, national veteran status and certification number, disability record, other information
• Method of collection: Email address, job recruitment website

• Required information: guest name, email address, contact information, mobile phone number
• Optional information: details of inquiry

• 1) General shipping information: Upon delivery of goods or services
• 2) Information collected for promotional offers and other purposes: Upon completion of such promotional offers
  (unless stated otherwise when agreeing to the collection of personal information)

• 1) Record of contract or withdrawal of subscription: 5 years
• 2) Payment and supply of goods: 5 years
• 3) Consumer complaint and dispute resolution: 3 years
• Identification and preferences of guests for revisit and service customization: 5 years

• 1) Period of retention: 3 years
• 2) Basis for retention: Internal policies and regulations (To prevent errors in the application process, personal information is destroyed at the time when the process finishes.)

• 1) Request for access to personal information
  The guests can request access to their personal information under Article 35 (Access to Personal Information) of the Personal Information Protection Act.
  However, such request may be denied under Article 35-5 thereof if:
  • such access is prohibited or restricted under the law
  • such access may cause death or injuries, damage to personal property, or infringe the rights of others.
• 2) Request for correction and removal of personal information
  The guests may request correction and removal of their personal information under Article 36 (Correction & Removal of Personal Information) of the Personal Information Protection Act unless required otherwise by law.
• 3) Request for cessation of processing personal information
  The guests may request cessation of processing their personal information under Article 37 (Cessation of Processing Personal Information) of the Personal Information Protection Act unless required otherwise in accordance with Article 37-2 thereof if:
  • such cessation may result in violation of the law
  • such cessation may cause death or injuries, damage to personal property, or infringe the rights of others
  • such cessation may interrupt the delivery of service and performance of the contract and the guests fail to express their intention to terminate the contract.

• Guest support team: IT Team
• TEL: +82 2-559-7321
• Address: Grand InterContinental Seoul Parnas, 521, Teheran-ro, Gangnam-gu, Seoul
• Website: http://seoul.intercontinental.com > Service Center > VOC

• The Hotels retain personal information for a set period of time and destroy it when the purpose of the collection is fulfilled in accordance with the internal policies and applicable laws. Upon expiry of retention period or fulfillment of the purpose of collection or any other cases where the retention of personal information is no longer required, the Hotels destroy personal information immediately.
• In the event that other laws require that personal information be stored even after the retention period is expired or the purpose of collection is fulfilled, the Hotels transfer such personal information to a separate database or store it in a different place.

Paper containing personal information is shredded or incinerated while electronic files are deleted beyond recovery.

The internal control plan is established and implemented in accordance with the Internal Control Guidelines set by the Ministry of the Interior and Safety and training is conducted on a regular basis.

The Hotels restrict the access to personal information by controlling the access to the database system and prevent any unauthorized access from outside using this security system.

The Hotels store and manage the record (e.g. web logs, summary) of accessing the personal information processing system for at least 6 months and take necessary security measures to prevent unauthorized modification, loss, and theft.

Personal information is encrypted for storage and management. Important data is secured through encryption for storage and transmission.

The Hotels install, update, and inspect security software to protect personal information from hacking and computer viruses. The security system is installed in a secure place and protected technically and physically to prevent any unauthorized access.

The personal information system is located separately and protected with physical access control and procedures.

For the protection of personal information and complaint handling, the Hotels have appointed the following managers.

• A. Head of Personal Information Management: Han Man Hwan, Managing Director
• B. Personal Information Manager: Kim Jung Jun, Deputy Manager (IT Team)
• C. Personal Information Assistant Manager: Kim, Jae Gwon (IT Team)

The guests may request the settlement of dispute or consultation to the Personal Information Arbitration Committee and Personal Information Infringement Notification Center of Korea Internet Security Agency in addition to the following organizations:

This Privacy Policy takes effect on the date of implementation.

• A. Date of Announcement: January 25, 2023
• B. Date of Implementation: February 01, 2023