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Customer Center

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Grand InterContinental
Seoul Parnas

InterContinental
Seoul COEX

[Membership Cards] What kinds of hotel membership programs are available? How can I join then? How

1) IHG Rewards: You can register at the Front Desk or online free of charge to earn hotel points or airlines miles. 


2) InterContinental Ambassador: Members are charged an annual membership fee of USD 200 for new members or 150 for previous members. You can earn either hotel points or airline miles. Registration is available at the Front Desk or online. 


3) THE PARNAS Smart, Gold & Platinum: Members can enjoy discounts on rooms and orders on food and beverages. Registration is available at the Front Desk or THE PARNAS Team. Members are charged an annual fee of KRW 550,000 (Smart), KRW 1,000,000 (Gold), or KRW 2,000,000 (Platinum). 

[Misc.] Where can I find a map of Seoul?

You can find a map at the Concierge Desk.

[Misc.] How can I find the things I've lost at your hotel?

All lost items are turned over to the Lost and Found Center in the hotel. You may find your items there. Please call 02-3430-8905 for more information.

[Misc.] I need more information about your hotel. Where can I find it?

Information about our company, products, and promotional offers is available on our website. 

For more information, please contact our Service Center through the website.

[Restaurants] Do the restaurants serve a vegetarian or halal menu?

Please speak to our manager at each restaurant when you order.

They will prepare your food without any meat. 

You can also enjoy a selection of vegetarian dishes at Brasserie and Lobby Lounge of InterContinental Seoul COEX. 

Halal cuisine is served at Asian Live of InterContinental Seoul COEX, as well as our event rooms. Please tell us your preferences when making reservations. 

[Restaurants] What restaurants are there in the hotel?

There are 5 restaurants in our hotel.

On the 1st floor, there is the all-day dining & buffet restaurant Brasserie.

Asian Live on the 2nd floor serves Korean, Chinese, Japanese, Indian, and Halal food.

On the 30th floor, you can enjoy contemporary Italian cuisine and beverages at Sky Lounge.

[Restaurants] At what age do children get charged for eating at the buffet restaurant?

Children aged 48 months to 12 years are charged the fee for children. 

[Restaurants] Where is the buffet restaurant and what do they charge?

Our buffet restaurant, Brasserie, is located on the 1st floor. Please click here for more information.

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax or email messages to a guest?

Please send it to the following address with the name of the guest.

FAX: 02-3430-8000

Email: coexbc@parnas.co.kr

For more information, please contact us at 02-3430-8550.