INTERCONTINENTAL HUB

• Identification of subscribers pursuant to the use of membership services
• Securing the smooth communication path for notice delivery, difficulties treatment and so forth
• Securing correct destination for the delivery of membership card
• Providing customized services

• Member identification and implementation of contract with regard to providing services at rooms, restaurants and lounges, banquet and wedding
• Using for customer satisfaction survey
• Providing customized services

• Developing new services and providing customized services
• Advertising new services and providing various events information
• Providing services and putting ads in accordance with demographic characteristics

• Processing recruitment of employees such as application and selecting examination, confirming qualification proof, confirming applicant’s test scores, aptitude test, medical check-up, answer and guidance to applicant’s question and so on.
• Supporting and selecting programs and answer and guidance to applicant’s question

• Compulsory Items : name (Hangul/English), contact information (mobile phone/phone), address (home/work)
• Optional Items : gender, date of birth, email address, employer, job title and department

• Compulsory Items : Name, national id number(transfer receive), ID Card Number, Gender, Photo, Contact Information (mobile phone, home or office). Address (home or office) and E-mail address (website members only), Corporate members must also supply company name and corporate registration number
• Optional Items : Gender, E-mail Address, Company Name, Department and Job Title, Wedding Anniversary and Vehicle Number

• Compulsory Items : E-mail Address
• Optional Items : Name, Gender, Contact Information (mobile phone, home or office), date of birth

• Compulsory Items : Name, E-mail Address and mobile phone number
• Optional Items : Date of Birth and Wedding Anniversary

• Compulsory Items : Name and Contact Information (mobile phone, home or office)
• Optional Items : E-mail Address

• Compulsory Items : Name, E-mail Address and mobile phone number
• Optional Items : Sex, Address, Company name

• 1) Delivery Information: When products or services are delivered or provided
• 2) In case of collection information for event or etc.: When the event is finished

• 1) Records of contract or withdrawal of subscription : 5years
• 2) Records of payment and supplying goods : 5 years
• 3) Records of consumer’s complaint and the settlement of dispute : 3 years
• For the rest, Information of identification and preference for revisit and customized services : 5 years

• 1) Retention Period : Deleting immediately after the completion of recruit evaluation
• 2) Retention Basis: Internal regulation and polity of Hotel (It is to be destroyed only after the entire completion of the relevant recruit examination to prevent from errors that may occur at recruit examination)

• 1) Request of the perusal of personal information
  Customers may ask for perusal of the personal information file possessed by Hotel according to Article 35 (Perusal of Personal Information) of "Personal Information Protection Act". In the event of requesting the perusal of personal information, it can be restricted according to Article 35, Clause 5 of the above act
  • In case that perusal is prohibited or restricted according to law
  • In case of concern that may damage to other person’s life or body or unfairly infringe other person’s property and other interests
• 2) Request of the correction and deletion of personal information
  Customers may ask for correction and deletion of the personal information file possessed by Hotel according to Article 36 (Correction and Deletion of Personal Information) of "Personal Information Protection Act". Nevertheless, they can not ask for the deletion, in case that the personal information is specified as the object of collection in other laws and regulations
• 3) Request to cease handling personal information
  Customers may request to stop handling the personal information file possessed by Hotel according to Article 37 (Suspension of Handling Personal Information) of "Personal Information Protection Act". In the event of requesting the suspension of handling personal information, it can be rejected according to Article 37, Clause 2 of the above act.
  • In case that it is inevitable to be rejected due to the special provision of law or the observance of statutory obligation
  • In case of concern that may damage to other person’s life or body or unfairly infringe other person’s property and other interests
  • In case that it is difficult to implement the contract unless the personal information is handled, for instance that services agreed with the subject of information can not be provided, and in case that the subject of information does not clearly express the intention of cancellation

• Customer Service Dept : marketing&communication Team
• Tel : 02-559-7713
• Address : InterContinental Seoul COEX, 524 Bongeunsa-ro, Gangnam-gu, Seoul, Korea
• Customer’s Inquiry through Website URL: http://www.iccoex.com Customer Center > Customer’s Voice

After collecting and achieving the purpose of use, personal information is to be destroyed after storage for a specific period according to the internal policy and the information protection grounds by the relative laws and regulations. (See the period of retention and use)

Personal information that has been printed out on paper is destroyed by a shredder or an incinerator, and personal information that is stored as electronic file is deleted by using the technical method that the information can not be regenerated.

Establishment and implementation of the internal management plan of Hotel are carried out complying with the internal management policy of Ministry of Public Administration and Security.

The following parties are constantly seeking to perfect the handling of personal information and conduct periodic training dedicated to personal information management.

Hotel takes measures required for access control to personal information by granting, modifying and cancelling the access right of database system that processes personal information, and controls unauthorized access by using firewall system

Hotel keeps and manages records (web log, summarized information and etc.) accessed to personal information processing system for at least 6 months, and uses security function to prevent the access records from falsification, theft or loss

Customer’s personal information is kept and managed after encryption. Besides, we use the special security function such as using encryption of important data for storage and transmission.

Hotel installs security program to prevent the leakage and damage due to hacking or computer viruses, performs periodic renewal and check, equips the system at the area where access from outside is restricted, and technically / physically watches and blocks it.

Hotel locates personal information system that stores personal information at a separate physical storage place, and establishes and operates the access control procedure about it.

Hotel appoints manager and staff in charge of personal information protection as follows in order to protect personal information and treat complaints with regard to personal information.

• A. Manager of Personal Information Protection : Joo Seong Kim (Director)
• B. Administrator of Personal Information Protection : Tae Yeon Kim (General Manager, Marketing Team)
• C. Staff in charge of Personal Information Protection : Do Yon Kim (Assistant Manager, Marketing Team) 02-559-7713

Customers can apply for dispute settlement or consultation to Personal Information Arbitration Committee or Personal Information Infringement Notification Center of Korea Internet Security Agency. In addition, please contact the organizations below as for notification and consultation of other personal information infringement

This personal information handling policy will be effective from the date of implementation, and we will notify the addition, deletion and correction of the changed details according to laws and regulations or policies on announcement from 7 days before the implementation of the change, if available.

• A. Date of Announce : July 18, 2015
• B. Date of Implementation : July 18, 2015