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CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax or email messages to a guest?

Please send it to the following address with the name of the guest.

FAX: 02-3430-8000

Email: coexbc@parnas.co.kr

For more information, please contact us at 02-3430-8550.

[Rooms] How can I deliver something to a guest?

Please send it to the Bell Desk located at the hotel entrance (1F). It can be delivered to a guest who is staying or will stay in our hotel.

For more information, please contact us at 02-3430-8522.

[Rooms] How can I call a guest staying in the room?

Please tell us the name of the guest. We will then connect your call through the Instant Service Center.

[Rooms] Can I access the internet in the room?

Yes, you can access the wired and wireless internet free of charge in rooms.

[Rooms] What’s the size (㎡) of your smallest standard room?

Our Classic Room is the smallest, which is 37㎡ in size. You can choose either a king or twin bed.

[Rooms] Are there bathroom amenities?

 

InterContinental Seoul COEX is dedicated to upholding IHG's sustainabilityinitiative, “Journey to Tomorrow,” and aligning with the government's “ResourceRecycling Act (Effective as of March 29, 2024),” which governs the usage ofdisposable products.

 

We kindlyadvise you use the retail items (Razors, shaving gel, toothbrush, andtoothpaste) available in the minibar.

 

Yourunderstanding and cooperation are immensely valued. Thank you for being a partof our commitment to a more sustainable future.

 

Thank you.


 

[Rooms] Is a baby crib available to use in the room?

We set up a baby crib in your room free of charge when requested during reservation. 

Extra care is needed for babies who can walk. 

[Rooms] Do you store my luggage before check-in or after check-out?

Yes, we store your luggage at our Concierge Desk located at the front entrance of our hotel (1F).

[Rooms] What is the check-in/out time of your hotel?

You can check-in from 3:00 p.m. on the day of arrival and must check-out at 11:00 a.m on the day of departure.

Early check-in and late check-out may be arranged at an extra charge. Please contact the Front Desk for more information.

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