CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Facilities] Is there anything I should know before filming in public areas in the hotel?

All forms of filming inside the public areas of our hotel need to be authorized by the person in charge of the facility. Below are cases where you may be restricted from filming.


1) Based on our hotel’s regulations, you may be restricted from filming if the content is commercial, suggestive, or violent. 

2) You may be restricted from filming if it may cause discomfort to other guests, or has the possibility of filming other guests without their permission. 

3) If the content created by unauthorized filming is used for commercial purposes, we may request the content to be restricted or prevented from being shown. 

4) All forms of filming that weren’t authorized by our PR department are subject to further restriction requests by us. 

5) Furthermore, even if the filming takes place in private areas that were paid for such as rooms, restaurants, or banquet halls, it may still be restricted if the subject of filming heavily violates above terms 1, 2, or 3.

[Facilities] Are children allowed in the swimming pool?

Children must be at least 12 years old to use the swimming pool. However, those under 18 years of age need to be accompanied by an adult. 

[Location] What’s the address of your hotel?

Grand InterContinental Seoul Parnas

521, Teheran-ro, Gangnam-gu, Seoul, 06164

[Location] Where are Grand InterContinental Seoul Parnas ?

Grand InterContinental Seoul Parnas is located right beside Teheran Road between Samsung Station and Hyundai Department Store. 

[Location] What bus stops by the hotel?

Trade Center: 9414, 9407, 143, 2413, 3217, 3414, 3415, 4419, 4318, 41

ASEM Center: 361, 340, 3412, 3411, 3415, 41

[Location] How can I walk from Samsung Station or Bongeunsa Station to your hotel?

You can find Grand InterContinental Seoul Parnas from Samsung Station Exit #5. 

[Location] Where is the parking lot?

Our parking lot is located from Levels B2 to B4. Parking costs KRW 4,500 for 30 minutes and KRW 1,500 for every 10 minutes afterward. The maximum daily charge is KRW 70,000. Guests staying at our rooms can park their vehicles free of charge. Visitors can park up to 3 hours free of charge, and guests of our facilities can park 3 - 4 hours for free.

[Location] How can I get from the airport to your hotel?

There are 3 ways to reach our hotel from the airport.

- Hotel Limousine Service – Incheon Airport-Hotel KRW 210,000 / Hotel-Gimpo Airport KRW 150,000

- Taxi – Regular Taxi Fare: Approx. KRW 70,000 / Premium Taxi Fare: KRW 100,000 (incl. toll charge)

- Shuttle Bus: 

*Please note that the limousine service is temporarily suspended.

  (1) KAL Limousine Bus: #6703 (to Gangnam) at #3 Gate (1F) *Terminal 1 / #6703 (to Gangnam) at #19 (B1) *Terminal 2

       (The bus departs every 30 minutes, and the trip takes 90 - 120 minutes.) 

        Incheon Airport-Hotel: 04:59am ~ 18:11 pm (Terminal 2 -> Terminal 1)

  (2) Korea City Air Terminal Limousine Bus Service 

        #6103 (to Gangnam) at Bus Stop 7 Gate (1F) * Terminal 1 / #6103 (to Gangnam) at Bus Stop #21 (B1) *Terminal 2 

        (The bus departs every 15 - 20 minutes, and the trip takes 60 - 90 minutes.) 

        Incheon Airport-Hotel: 04:10am ~ 21:30pm (Terminal 1 -> Terminal 2)

 

<Bus Ticket Price>

- KRW 15,000 (Incheon Airport-Korea City Air Terminal / Korea City Air Terminal-Incheon Airport) 

[Meetings and Wedding] Are free parking vouchers provided for guests?

4-hour free parking vouchers are available for all guests at the Reception Desk. 

[Meetings and Wedding] Can a Chinese or Korean menu be served at the wedding?

Yes, a Chinese and Korean menu can be served at the wedding without any limitation on the guest count. 

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