• HOME
  • WELCOME
  • CUSTOMER SUPPORT
  • FAQ

CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax to a guest?

Please send it to the following address with the name of the guest.

· FAX: 02-559-7519

· For more information, please contact us at 02-559-7510

[Rooms] How can I deliver something to a guest?

Please send it to the Concierge located at the hotel entrance (1F). It can be delivered to a guest who is staying or will stay at our hotel. 

For more information, please contact us at 02-559-7931.

[Rooms] How can I call a guest staying in the room?

Please tell us the name of the guest. We will then connect your call through the Instant Service Center.

[Rooms] Can I access the internet in the room?

Yes, you can access the wired and wireless internet free of charge in rooms.

[Rooms] What’s the size (㎡) of your smallest standard room?

Our Classic Room is the smallest, which is 40㎡ in size. You can choose either a king or twin bed. 

[Rooms] Are there bathroom amenities?

There is complimentary shampoo, conditioner, shower gel, moisturizer, hand wash, toothpaste, and toothbrushes in the bathroom. 

Grand InterContinental Seoul Parnas is dedicated to upholding IHG's sustainability initiative,
'Journey to Tomorrow,' and aligning with the government's 'Resource Recycling Act,'
which governs the usage of disposable products. As of March 29, 2024,
we kindly advise you use the retail items (Razors, shaving gel, toothbrush, toothpaste, and kids amenities) available in the minibar.

[Rooms] Is a baby crib available to use in the room?

We set up a baby crib in your room free of charge when requested during reservation. 

Extra care is needed for babies who can walk. 

[Rooms] Do you store my luggage before check-in or after check-out?

Yes, we store your luggage at our Concierge Desk located at the front entrance of our hotel (1F).

[Rooms] What is the check-in/out time of your hotel?

You can check-in from 3:00 p.m. on the day of arrival and must check-out at 11:00 AM on the day of departure.

Early check-in and late check-out may be arranged at an extra charge. Please contact the Front Desk for more information.

1 / 1