We listen to your comments so that we can strive for excellence in our service.

[Location] Where is the hotel underground parking entrance located?

Drive between the hotel and COEX across the Bongeunsa Temple, and the entrance is right across the front gate of the hotel.

Go past the Seven Luck Casino and enter the hotel entrance, and the parking entrance is on the right side

[Location] How can I get from the airport to your hotel?

There are 3 ways to reach our hotel from the airport.

- Hotel Limousine Service – Incheon Airport-Hotel KRW 210,000 / Hotel-Gimpo Airport KRW 150,000

- Taxi – Regular Taxi Fare: Approx. KRW 70,000 / Premium Taxi Fare: KRW 100,000 (incl. toll charge)

- Shuttle Bus: 

  (1) KAL Limousine Bus: #6703 (to Gangnam) at #3 Gate (1F) *Terminal 1 / #6703 (to Gangnam) at #19 (B1) *Terminal 2

       (The bus departs every 30 minutes, and the trip takes 90 - 120 minutes.) 

        Incheon Airport-Hotel: 04:59am ~ 18:11 pm (Terminal 2 -> Terminal 1)

  (2) Korea City Air Terminal Limousine Bus Service 

        #6103 (to Gangnam) at Bus Stop 7 Gate (1F) * Terminal 1 / #6103 (to Gangnam) at Bus Stop #21 (B1) *Terminal 2 

        (The bus departs every 15 - 20 minutes, and the trip takes 60 - 90 minutes.) 

        Incheon Airport-Hotel: 04:10am ~ 21:30pm (Terminal 1 -> Terminal 2)


<Bus Ticket Price>

- KRW 15,000 (Incheon Airport-Korea City Air Terminal / Korea City Air Terminal-Incheon Airport) 

[Location] Is there a bus from your hotel to Gimpo Airport?

There is no direct limousine bus line from our hotel to Gimpo Airport. However, the limousine No.6000 is available at the bus stop in front of Grand InterContinental Seoul Parnas main gate (near Exit 5 of Samsung station, Subway Line 2). It takes about 1 hour and 20 minutes, but the time required may vary depending on traffic conditions. 

By subway, it takes about 40 minutes by express train to Gimpo Airport from Bongeunsa station, Line 9, near InterContinental Seoul COEX. At Gimpo Airport, International Terminal is about 900 meters (15 minutes’ walk) from the Domestic Terminal. Thank you for your reference.

[Location] Is there a bus from your hotel to Incheon Airport?

You can take a KAL Limousine Bus in front of the hotel. 

A ticket costs KRW 16,000 for an adult, KRW 10,000 for a child (Age 6 – 12). You may buy tickets (for adults only) at the front desk or pay the fare directly to the driver. 

The bus departs every 20 - 30 minutes from 5:17 a.m. to 5:55 p.m. at Grand InterContinental Seoul Parnas, and from 5:05 a.m. to 6:15 p.m. at InterContinental Seoul COEX.

[Meetings and Wedding] Are free parking vouchers provided for guests?

4-hour free parking vouchers are available for all guests at the Reception Desk. 

[Meetings and Wedding] Can a Chinese or Korean menu be served at the wedding?

Yes, a Chinese and Korean menu can be served at the wedding without any limitation on the guest count. 

[Meetings and Wedding] What is the minimum guest requirement for weddings in the ballroom?

The minimum guest requirement is 400.

[Meetings and Wedding] How can I confirm my event reservation?

You can confirm your reservation through the event title or host. For the event taking place on the day, you can confirm through the Instant Service Center. For events scheduled on other days, you should contact our Event Marketing Team. 

Event Marketing Team (3430-8686)

[Meetings and Wedding] Where are the meeting room signs located in the hotel?

There is one on the B1 floor, 1st floor, and 30th floor each, as well as one in front of each room.

[Meetings and Wedding] What kind of down payment is required (payment method)?

When signing the contract, you have to make a 20% down payment by credit card or bank transfer.