CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Restaurants] How can I make reservations for the restaurant/bar?

You can make reservations in the following ways.

1. Call each restaurant/bar to make reservations. 

2. Add us as a friend on Kakao Talk and make reservations in real time (from 09:30 to 18:00 during weekdays).

Add us as a friend on Kakao Talk

[Restaurants] Do the restaurants serve a vegetarian or halal menu?

Please speak to our manager at each restaurant when you order.

They will prepare your food without any meat. 

You can also enjoy a selection of vegetarian dishes at Brasserie and Lobby Lounge of InterContinental Seoul COEX. 

Halal cuisine is served at Asian Live of InterContinental Seoul COEX, as well as our event rooms. Please tell us your preferences when making reservations. 

[Restaurants] What restaurants are there in the hotel?

There are 5 restaurants in our hotel. 

On the 1st floor, there is the all-day dining and buffet restaurant Grand Kitchen, Hakone (Japanese restaurant), Lobby Lounge and Bar where you can enjoy various types of beverages, and Grand Deli. 

On the 34th floor, there is the modern Chinese restaurant Wei Lou. 

[Restaurants] At what age do children get charged for eating at the buffet restaurant?

Children aged 48 months to 12 years are charged the fee for children. 

[Restaurants] Where is the buffet restaurant and what do they charge?

Our buffet restaurant, Grand Kitchen, is located on the 1st floor. Please click here to see the hours and charge. 

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