We listen to your comments so that we can strive for excellence in our service.

[Facilities] Is there anything I should know before filming in public areas in the hotel?

All forms of filming inside the public areas of our hotel need to be authorized by the person in charge of the facility. Below are cases where you may be restricted from filming.

1) Based on our hotel’s regulations, you may be restricted from filming if the content is commercial, suggestive, or violent. 

2) You may be restricted from filming if it may cause discomfort to other guests, or has the possibility of filming other guests without their permission. 

3) If the content created by unauthorized filming is used for commercial purposes, we may request the content to be restricted or prevented from being shown. 

4) All forms of filming that weren’t authorized by our PR department are subject to further restriction requests by us. 

5) Furthermore, even if the filming takes place in private areas that were paid for such as rooms, restaurants, or banquet halls, it may still be restricted if the subject of filming heavily violates above terms 1, 2, or 3.

[Facilities] Are children allowed in the swimming pool?

Children must be at least 12 years old to use the swimming pool. However, those under 18 years of age need to be accompanied by an adult. 

[Location] What’s the address of your hotel?

Grand InterContinental Seoul Parnas

521, Teheran-ro, Gangnam-gu, Seoul, 06164

[Location] Which airlines offer check-in service at the Korea City Air Terminal?

Passengers flying on Korean Air, Asiana Airlines, Jeju Air, Thai Airways, Singapore Airlines, Qatar Airways, Air Canada Airways, Philippine Airlines, MIAT Mongolian Airlines,

China Eastern Airlines, Shanghai Airlines, China Southern Airlines, Japan Airlines, KLM Royal Dutch Airlines, Delta Air Lines, United Airlines, and Air France can check in at the Korea City Air Terminal. 

You have to check in at least 3 hours 10 minutes prior to your scheduled departure time.

[Location] Where are Grand InterContinental Seoul Parnas and InterContinental Seoul COEX?

Grand InterContinental Seoul Parnas is located right beside Teheran Road between Samsung Station and Hyundai Department Store. 

InterContinental Seoul COEX is right across from Bongeunsa Temple.

[Location] What bus stops by the hotel?

Trade Center: 9414, 9407, 143, 2413, 3217, 3414, 3415, 4419, 4318, 41

ASEM Center: 361, 340, 3412, 3411, 3415, 41

[Location] How can I walk from Samsung Station or Bongeunsa Station to your hotel?

You can find Grand InterContinental Seoul Parnas from Samsung Station Exit #5. 

[Location] Which credit card offers free valet parking service?

Valet parking costs KRW 25,000, free valet parking is available with credit cards listed below.
[Hyundai] The Black, The Purple, KAL The First
[Shinhan] The Premier, The Ace, Infinite
[Samsung] Raume O
[American Express] The Platinum (Silver background Roman soldier image) : Samsung, Hyundai, Lotte (corporate only), KB Kookmin TANTUM Ultra
[Hana] Club 1

* Service may be limited depending on the credit card usage performance. Please contact the credit card company for the details.

[Location] Where is the parking lot?

Our parking lot is located from Levels B2 to B4. Parking costs KRW 4,500 for 30 minutes and KRW 1,500 for every 10 minutes afterward. The maximum daily charge is KRW 70,000. Guests staying at our rooms can park their vehicles free of charge. Visitors can park up to 3 hours free of charge, and guests of our facilities can park 3 - 4 hours for free.

[Location] Does someone carry our luggage to the Korea City Air Terminal?

Go to the Bell Desk on the 1st floor and our staff will assist you. 

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