CUSTOMER SUPPORT
We listen to your comments so that we can strive for excellence in our service.
You can confirm your reservation through the event title or host. For the event taking place on the day, you can confirm through the Instant Service Center. For events scheduled on other days, you should contact our Meeting & Events team.
Meeting & Events team (559-7778)
There is one on the 1st floor and three on the 2nd and 5th floors each, as well as one in front of each room.
When signing the contract, you have to make a 20% down payment by credit card or bank transfer.
The food and beverage charge includes a 10% service charge and 10% tax. The rental cost, A/V systems, and flower decoration include only a 10% tax.
Events should end before 22:00.
Smoking is not permitted indoors under the government regulations.
We are connected to Exit #5 of Samsung Station (Line #2).
Please contact our Meeting & Events team (559-7778).
This can be arranged through an A/V service provider at an extra cost. Please contact our Event Marketing Team (559-7778) for more information.
You can display cars in our Grand Ballroom.