CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Meetings and Wedding] Are there any meeting rooms with windows?

The Rose Room, Maple Room, and Carnation Room on the 5th floor have windows with a view of Teheran Road. 

[Meetings and Wedding] Are baby chairs available?

Yes, we provide baby chairs upon request. 

[Meetings and Wedding] Can I host a meeting with fewer than 10 guests?

You can host a meeting with fewer than 10 guests at our Business Center on the 3rd floor. Please contact our Business Center (559-7550) for more information. 

[Meetings and Wedding] Is the VIP waiting room available to use when hosting an event at the ballroom?

When you use our Grand Ballroom, the Flora Room can be used as a VIP room free of charge. 

[Meetings and Wedding] How can I arrange banners for an event?

We prepare banners through a professional service provider. Please contact our Meeting & Events team (559-7778) for more information.

[Meetings and Wedding] Do you offer free parking vouchers?

For events with dining service, a free parking voucher is provided for each guest.

[Meetings and Wedding] Where are the meeting rooms?

There is the Orchid Room, Chrysanthemum Room, Iris Room, Azalea Room, Camellia Room, Lotus Room, and Wisteria Room on the 2nd floor, and Forsythia, Water Lily, and Paeonia Rooms on the 3rd floor. The Grand Ballroom, Rose Room, Carnation Room, Maple Room, and Tulip Room are located on the 5th floor. Please check out the "Find Meeting Rooms" section for more information. 

[Meetings and Wedding] Does any hotel membership offer discounts on meeting rooms?

There are no credit card/membership discounts for meeting rooms. Please contact our Meeting & Events team at 559-7778 for more information.

[Meetings and Wedding] What credit card/membership discounts are available for meeting rooms?

There are no credit card/membership discounts for meeting rooms. Please contact our Meeting & Events team at 559-7778 for more information. 

[Membership Cards] What kinds of hotel membership programs are available? How can I join then? How

1) IHG Rewards: You can register at the Front Desk or online free of charge to earn hotel points or airlines miles. 


2) InterContinental Ambassador: Members are charged an annual membership fee of USD 200 for new members or 150 for previous members. You can earn either hotel points or airline miles. Registration is available at the Front Desk or online. 


3) THE PARNAS Smart, Gold & Platinum: Members can enjoy discounts on rooms and orders on food and beverages. Registration is available at the Front Desk or THE PARNAS Team. Members are charged an annual fee of KRW 550,000 (Smart), KRW 1,000,000 (Gold), or KRW 2,000,000 (Platinum).