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CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Rooms] How can I call a guest staying in the room?

Please tell us the name of the guest. We will then connect your call through the Instant Service Center.

[Rooms] Can I access the internet in the room?

Yes, you can access the wired and wireless internet free of charge in rooms.

[Rooms] What’s the size (㎡) of your smallest standard room?

Our Classic Room is the smallest, which is 40㎡ in size. You can choose either a king or twin bed. 

[Rooms] Are there bathroom amenities?

There is complimentary shampoo, conditioner, shower gel, moisturizer, soap, toothpaste, and toothbrushes in the bathroom. 

[Rooms] Is a baby crib available to use in the room?

We set up a baby crib in your room free of charge when requested during reservation. 

Extra care is needed for babies who can walk. 

[Rooms] Do you store my luggage before check-in or after check-out?

Yes, we store your luggage at our Concierge Desk located at the front entrance of our hotel (1F).

[Rooms] What is the check-in/out time of your hotel?

You can check-in from 3:00 p.m. on the day of arrival and must check-out at 11:00 AM on the day of departure.

Early check-in and late check-out may be arranged at an extra charge. Please contact the Front Desk for more information.

[Web Membership] Can I change the email address I registered when signing up for the membership?

You can't change your email address online as it is used for verification. 

[e-Newsletter] Can anyone subscribe to the e-Newsletter?

Yes, anyone can subscribe using their email address. 

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