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CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Misc.] Where can I find a map of Seoul?

You can find a map at the Concierge Desk.

[Misc.] How can I find the things I've lost at your hotel?

All lost items are turned over to the Lost and Found Center in the hotel. You may find your items there. Please call 02-559-7940 for more information.

[Misc.] I need more information about your hotel. Where can I find it?

Information about our company, products, and promotional offers is available on our website. 

For more information, please contact our Service Center through the website.

[Restaurants] Do the restaurants serve a vegetarian or halal menu?

Please speak to our manager at each restaurant when you order.

They will prepare your food without any meat.

[Restaurants] What restaurants are there in the hotel?

There are 5 restaurants in our hotel. 

On the 1st floor, there is the all-day dining and buffet restaurant Grand Kitchen, Hinotsuki (Japanese restaurant), Lobby Lounge and Bar where you can enjoy various types of beverages, and Grand Deli. 

On the 34th floor, there is the modern Chinese restaurant Wei Lou. 

[Restaurants] At what age do children get charged for eating at the buffet restaurant?

Children aged 48 months to 12 years are charged the fee for children. 

[Restaurants] Where is the buffet restaurant and what do they charge?

Our buffet restaurant, Grand Kitchen, is located on the 1st floor. Please click here to see the hours and charge. 

[Rooms] What is the voltage in the room?

The voltage is 220v, which is the standard in Korea. Multi-adapters are provided in the rooms.

[Rooms] How can I send fax to a guest?

Please send it to the following address with the name of the guest.

· FAX: 02-559-7519

· For more information, please contact us at 02-559-7510

[Rooms] How can I deliver something to a guest?

Please send it to the Concierge located at the hotel entrance (1F). It can be delivered to a guest who is staying or will stay at our hotel. 

For more information, please contact us at 02-559-7931.

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