CUSTOMER SUPPORT

We listen to your comments so that we can strive for excellence in our service.

[Location] What’s the address of your hotel?

InterContinental Seoul COEX

524, Bongeunsa-ro, Gangnam-gu, Seoul, 06164

[Location] Which airlines offer check-in service at the Korea City Air Terminal?

Passengers flying on Korean Air, Asiana Airlines, Jeju Air, Thai Airways, Singapore Airlines, Qatar Airways, Air Canada Airways, Philippine Airlines, MIAT Mongolian Airlines,

China Eastern Airlines, Shanghai Airlines, China Southern Airlines, Japan Airlines, KLM Royal Dutch Airlines, Delta Air Lines, United Airlines, and Air France can check in at the Korea City Air Terminal. 

You have to check in at least 3 hours 10 minutes prior to your scheduled departure time.

[Location] Where are Grand InterContinental Seoul Parnas and InterContinental Seoul COEX?

Grand InterContinental Seoul Parnas is located right beside Teheran Road between Samsung Station and Hyundai Department Store. 

InterContinental Seoul COEX is right across from Bongeunsa Temple.

[Location] What bus stops by the hotel?

Trade Center: 9414, 9407, 143, 2413, 3217, 3414, 3415, 4419, 4318, 41

ASEM Center: 361, 340, 3412, 3411, 3415, 41

[Location] How can I walk from Samsung Station or Bongeunsa Station to your hotel?

You can find InterContinental Seoul COEX from Bongeunsa Station Exit #7.

[Location] Which credit card offers free valet parking service?

Valet parking costs KRW 25,000, free valet parking is available with credit cards listed below.
[Hyundai] The Black, The Purple, KAL The First
[Shinhan] The Premier, The Ace, Infinite,
[Samsung] Raume O, The Platinum,
[Woori] Royal Blue 1000, Royal Blue, Infinite,
[Hana] Club 1

* Service may be limited depending on the credit card usage performance. Please contact the credit card company for the details.

[Location] Where is the parking lot?

Our parking lot is located from Levels B2 to B5. Parking costs KRW 4,500 for 30 minutes and KRW 1,500 for every 10 minutes afterward. The maximum daily charge is KRW 70,000. Visitors can park up to 3 hours free of charge, and guests of our facilities can park 3 - 4 hours for free.

[Location] Does someone carry our luggage to the Korea City Air Terminal?

We offer free taxi service to the terminal. Please go to the Bell Desk for assistance.

[Location] Where is the hotel underground parking entrance located?

Drive between the hotel and COEX across the Bongeunsa Temple, and the entrance is right across the front gate of the hotel.

Go past the Seven Luck Casino and enter the hotel entrance, and the parking entrance is on the right side

[Location] How can I get from the airport to your hotel?

There are 3 ways to reach our hotel from the airport.

- Hotel Limousine Service – Incheon Airport-Hotel KRW 210,000 / Hotel-Gimpo Airport KRW 150,000

- Taxi – Regular Taxi Fare: Approx. KRW 70,000 / Premium Taxi Fare: KRW 100,000 (incl. toll charge)

- Shuttle Bus: 

  (1) KAL Limousine Bus: #6703 (to Gangnam) at #3 Gate (1F) *Terminal 1 / #6703 (to Gangnam) at #19 (B1) *Terminal 2

       (The bus departs every 30 minutes, and the trip takes 90 - 120 minutes.) 

        Incheon Airport-Hotel: 04:59am ~ 18:11 pm (Terminal 2 -> Terminal 1)

  (2) Korea City Air Terminal Limousine Bus Service 

        #6103 (to Gangnam) at Bus Stop 7 Gate (1F) * Terminal 1 / #6103 (to Gangnam) at Bus Stop #21 (B1) *Terminal 2 

        (The bus departs every 15 - 20 minutes, and the trip takes 60 - 90 minutes.) 

        Incheon Airport-Hotel: 04:10am ~ 21:30pm (Terminal 1 -> Terminal 2)

 

<Bus Ticket Price>

- KRW 15,000 (Incheon Airport-Korea City Air Terminal / Korea City Air Terminal-Incheon Airport) 

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